Network Voice Deployment Engineer

BROWN TECHNOLOGIES INCORPORATED • Aberdeen Proving Ground, MD

7h • Onsite

About The Position

Brown Technologies is seeking a self-starting Network Voice Deployment Engineer to support its Army customer at Aberdeen Proving Ground (APG), Maryland. The position designs, engineers, integrates, and sustains Unified Communications (UC) capabilities, including voice, video, chat, messaging, and collaboration services. The role is performed on-site at APG five days per week and may require travel up to 25%.

Requirements

• Active Secret security clearance.
• Experience engineering, deploying, or sustaining unified communications, VoIP, and network voice systems.
• Ability to work as part of a team and take ownership of tasks through completion.
• Ability to work on-site at APG five days per week.
• Ability to travel up to 25%.
• Willingness to learn and grow as part of a team.
• U.S. citizenship is required for most positions; the selected applicant will be subject to a background investigation.

Nice To Haves

• Experience with unified communications, VoIP, SIP, call-control, conferencing, messaging, collaboration, and endpoint technologies.
• Knowledge of network engineering concepts, including routing, switching, QoS, bandwidth management, network security, and troubleshooting methodologies.
• Understanding of voice and video performance factors, including latency, jitter, packet loss, codecs, bandwidth requirements, and media-stream troubleshooting.
• Experience with enterprise identity, authentication, directory, and access-management services.
• Knowledge of cybersecurity principles, secure system configuration, vulnerability management, logging, auditing, and change control.

Responsibilities

• Design, engineer, integrate, and sustain UC architectures for voice, video teleconferencing, chat, messaging, presence, conferencing, collaboration platforms, and endpoint services.
• Develop technical architectures, implementation plans, interface requirements, configuration baselines, and lifecycle road maps for UC capabilities.
• Ensure UC solutions are scalable, resilient, interoperable, and compatible with existing network and communications environments.
• Configure, maintain, and troubleshoot VoIP, SIP, call-control, session border controller, conferencing, and collaboration systems.
• Integrate UC services with LANs, WANs, RF networks, cloud or hybrid environments, directory services, and identity-management platforms.
• Coordinate installations, upgrades, patches, and migrations of software, licenses, and related services.
• Diagnose and resolve complex incidents involving voice, video, network connectivity, endpoint configuration, authentication, interoperability, or service performance.
• Develop operational procedures, troubleshooting guides, escalation criteria, and continuity-of-operations procedures.
• Conduct root-cause analysis after significant service disruptions and recommend corrective actions.
• Support cybersecurity assessments, authorization activities, risk management processes, configuration management, and compliance reporting.
• Coordinate with cybersecurity personnel to identify, assess, mitigate, and document communications-system risks.
• Ensure system changes are reviewed, tested, documented, and implemented through approved change-management processes.
• Support interoperability of voice, video, chat, and collaboration services across organizational boundaries and partner environments.
• Evaluate emerging communications technologies and recommend enhancements to reliability, usability, security, and mission effectiveness.
• Participate in technical working groups, architecture and design reviews, and capability-planning efforts.
• Advise customers, program managers, technical staff, and leadership on UC capabilities, limitations, risks, lifecycle considerations, and recommended actions.
• Translate operational communication needs into technical requirements, system designs, and implementation priorities.
• Coordinate with vendors, service providers, network engineers, cybersecurity personnel, and other stakeholders to resolve issues and deliver planned capabilities.
• Develop and maintain network diagrams, system architecture documents, standard operating procedures, configuration records, test plans, continuity plans, and technical reports.
• Prepare briefings, decision papers, technical recommendations, and status updates for management and stakeholders.

Benefits

• Healthcare coverage, including medical, prescription, dental, and vision insurance.
• Flexible spending accounts.
• 401(k) retirement plan with employer match.
• Accrued paid time off and paid holidays.
• Company-provided life insurance and short- and long-term disability coverage.
• Employee assistance program.
• Professional development, including tuition reimbursement.
• Competitive wages.
• Medical plan with Health Savings Account eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed