Network Telecom Administrator

Patriot, LLC•The Villages, FL

2d•$60,000 - $75,000•Onsite

About The Position

Patriot, LLC is seeking a Network Telecom Administrator to join our mission essential team. The candidate will work as a member of an enterprise support team providing both local and remote support. Respond to network and telecom trouble tickets to include both wired and wireless connections and bandwidth issues, as well as VoIP phone and voice mail problems. Support IP assignment/DNS host name entry into Infoblox system.

Requirements

1 to 4 years’ experience depending on level of education
Knowledge of an enterprise computing environment.
Knowledge of network wiring/cabling.
Knowledge of managed switches.
Knowledge of network troubleshooting and problem-solving techniques.
Knowledge of distributed processing operations, procedures, and equipment.
Knowledge of computers and software.
Ability to monitor and resolve problems with distributed computer systems components.
Ability to identify and define user enterprise network needs.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain effective working relationships with others.
Ability to plan, organize and coordinate work assignments.
Strong skills at troubleshooting enterprise problems
Must have strong customer service and support skills
Must have excellent computer and teamwork skills, good verbal communication skills, efficient organizational skills and the ability to multi-task in a high-volume, fast-paced environment
Must be a self-starter, can work and learn independently, and a team player
Can-do attitude is critical
Must be clearable for Public Trust
Must be a current U.S. Citizen.

Nice To Haves

A Bachelor of Science (BS) degree in Computer Science or Computer Information Systems is preferred
CCNA is desirable.
ITIL certification is a plus

Responsibilities

Coordination for projects, site upgrades and team communication of device configurations and site support.
Visio diagramming of network topologies, Excel and Word documentation of procedures, How To’s, and Work Instructions.
Support site switches, VoIP phone system equipment, and communications devices.
Support operations equipment and devices. All network related equipment and communications management and support for VoIP infrastructure. Cross connections of lines and cable runs. Ethernet custom cabling and fiber connections to out buildings and ordering specs for new operations equipment and cables used to connect them.
VoIP phone setup, analog phone cabling/punch down.
Respond to network and telecom trouble tickets to include both wired and wireless connections and bandwidth issues, as well as VoIP phone and voice mail problems.
Support IP assignment/DNS host name entry into Infoblox system.