Network Telecom Administrator II

Southwest Power Pool • Little Rock, AR

1d • Hybrid

About The Position

The Network Telecom Administrator II position is responsible for performing duties as assigned and assisting other members of the networking/telecommunications team in the support of the data, network security and voice communications resources deployed throughout the Southwest Power Pool offices. This includes the local and wide area high-speed data circuits, analog fax/voice circuits. Specific devices are, but not limited to, routers, switches, firewalls, intrusion detection systems, VPN, call manager systems, voice mail systems, voice recorders, wireless LAN, audio and video conferencing, IP address management and load balancers. This position is also responsible for the wiring, both copper and fiber, and cable management of the aforementioned circuits and equipment. Included in the responsibilities are the intermediate programming, hardware maintenance and software support of these systems throughout SPP. This includes the primary, disaster recovery, and member locations. Reliable, highly available networking, network security and telecommunications are critical to the operations of Southwest Power Pool and its member companies and have the potential for significant economic impact.

Requirements

• Bachelor’s degree in an Information Technology related field, or equivalent experience
• A minimum of four years network infrastructure support experience is required
• Basic knowledge of technologies across multiple network, network security and telecommunications platforms
• Entry level Network and/or Telecommunications certifications required
• Entry level Network Security related certifications are required
• Excellent written and oral communications skills are essential

Nice To Haves

• Previous experience with NERC, FERC, CIP and SSAE16 is preferred
• A variety of experience in Information Technology field projects is preferred
• Basic Juniper, Cisco, Crossbeam, TippingPoint and/or F5 experience is preferred

Responsibilities

• Perform all aspects of junior level responsibilities.
• Perform and manage basic operations of network/telecom/security installation: hardware and OS software.
• Problem troubleshooting/resolution of all network resources deployed by SPP.
• Perform basic aspects of network/telecom/security day to day administration
• Support and administer routers, switches, firewalls, load balancers, ids/ips, wireless lan and network access control as skill sets allow
• Administer core network/telecom business services (i.e. voice, conferencing, IPAM/DHCP/DNS, etc.) as skill sets allow
• Administer core security business services (i.e. firewall access, vpn, ids/ips, etc.) as skill sets allow
• Maintain hardware and software asset management information
• Provide input and guidance to other team members as needed
• Provide project tasks and coordination, including the establishment of schedules and milestones, allocation of resources, and progress reporting for projects within IT department
• Provide input to IT planning process in regards to network computing resources
• Coordinate and communicate with SPP member companies regarding SPP-administered network systems and resources used by the member companies
• Coordinate and communicate with vendors of network/telephony and security systems implemented at SPP
• Coordinate and communicate with vendors of WAN/LAN voice and data circuits and services
• Effectively communicate, both written and verbal, with all IT groups. Clearly conveys plans, ideas, and procedures to all IT groups and other SPP departments as well as comprehends plans, ideas, and procedures relayed by those groups
• Use of high level organizational skills to handle priority projects/tasks that involve different IT groups as well as other SPP departments
• Employ best practices as they apply to the network/telecom/security architecture
• Participate in on-call rotation
• Adhere to all SPP policies and procedures

Benefits

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level