UC Telecom Administrator

ASM Research • Arlington, VA

5h

About The Position

Responsible for high-level planning, strategy, optimization, and documentation of network infrastructure solutions. Analyzes current and emerging technologies and provides technical consulting and recommendations based on assessments of the organization's network technology needs. Translates business requirements into network or process designs and serves as the lead networking subject matter expert in support of business expansion.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or other related field or equivalent relevant experience.
• 8+ years administering large-scale Avaya Aura environments, including cloud-enabled deployments with 3+ years carrier coordination and circuit management.
• Avaya Certified Specialist or equivalent
• Experience with VoIP and SIP technologies.
• Expert in: Telephony systems, call routing, SIP/PSTN protocols, carrier services.
• Strong knowledge: Avaya telephony, voice gateways, session border controllers, telecom billing.
• Familiarity with: VoIP quality of service (QoS), E911, toll fraud prevention.

Nice To Haves

• Master’s Degree preferred.
• CompTIA Network+ and/or CCNE certification preferred.
• Telecommunications certifications (CCNA Voice, CompTIA Network+) preferred

Responsibilities

• Manage enterprise telephony infrastructure and telecom carrier relationships.
• Administer Avaya Government Cloud telephony platform including call routing, trunking, and circuit management.
• Coordinate with telecom carriers for circuit provisioning, changes, and troubleshooting.
• Manage PSTN connectivity, SIP trunks, and voice gateways.
• Monitor telephony performance, call quality, and trunk utilization.
• Troubleshoot voice quality issues, dropped calls, and connectivity problems.
• Manage telecom inventory including phone numbers, DIDs, toll-free numbers.
• Coordinate telecom moves, adds, and changes (MAC) for client locations.
• Support disaster recovery and emergency calling (E911) requirements.
• Develop call routing strategies and dial plans.
• Manage telephony security including toll fraud prevention.
• Produce telephony usage reports and cost analysis.
• Participate in on-call rotation for telephony support.
• Maintain telecom documentation including circuit inventory, carrier contacts, and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior