Network Technologist/Technologue Opérations Réseau

Telesat•Gatineau, QC

22h•Onsite

About The Position

Télésat (Nasdaq et TSX : TSAT) is a premier global satellite operator providing reliable and secure satellite communications solutions to broadcast, telecom, enterprise, and government customers for over 50 years. With a tradition of engineering excellence, reliability, and world-class customer service in the industry, Télésat has become one of the largest and most successful global satellite operators. Telesat Lightspeed, our revolutionary low Earth orbit (LEO) satellite network, scheduled for commercial service in 2027, will redefine global broadband connectivity for enterprise users by delivering high capacity, security, and resilience, along with affordable pricing, with ultra-low latency and fiber-like speeds. Télésat is headquartered in Ottawa, Canada, with offices and facilities around the world. For more information, visit www.telesat.com. Role Overview The Network Operations Technologist will provide the technical and problem-solving skills necessary to implement and manage the customer experience and support services related to LEO products and services. They will be responsible for service implementation, its integration into daily operations, and managing the resolution of system outages/issues to meet the internal and external operational requirements of the LEO service.

Requirements

Electronics Engineering Technologist Diploma or equivalent Post-Secondary education.
5+ years of technical experience in the telecommunication field.
3+ years of experience in a Telecom based Network Operations Center environment.
Experience in establishing and maintaining positive customer relations.
Experience in leading technical and non-technical teams.
Ability to work effectively in a cross-functional and global environment.
Experience interacting directly with customers in supporting systems and services.
Excellent communication, presentation skills, interpersonal and leadership skills.
Strong analytical and problem solving skills.
Bilingualism (English/French) is highly preferred.

Nice To Haves

A strong background in satellite telecommunications technology.
Knowledge of RF transmission principles and the use of specialized test equipment.
Knowledge of Telecom protocols and network routing (BGP, ISIS, OSPF, EIGRP, SDWAN), analysis and test methodologies.
Exposure to L2 services and MEF implementation an asset.
Implementation and optimization of supervisory and control systems in an Operations setting.
Practical knowledge of data collection, storage, analysis in real time operational systems.

Responsibilities

Act as the lead for the CSR/NOC and internal team in order to implement a service, maximizing automation of systems to support workflow for end customer requirements and operation of NOC and CSR functions.
Develop technical and administrative implementation plans, specifications, schedules and manage implementation of these activities with affected intra company dependencies.
Integrate supervisory and BOSS systems to form a structured tier based support for fault/problem detection and resolution.
Conduct interdepartmental meetings to determine infrastructure/systems and resources required to meet service demands for CSR/NOC functions.
Develop critical milestones for projects and ensure they proceed on schedule.
Escalate any potentially sensitive customer issues to immediate manager as required.
Monitor customer performance and service experience and ask for additional sales, engineering and/or management support when needed.
Utilize emergency notification procedures to communicate emergency activities to the Telesat management team and the associated customers/stakeholders, both internal and external.
Develop methodology to identify program deficiencies and document a plan to correct and close the gaps in providing CSR/NOC functionality.
Manage relationships with the sales, engineering and operations teams, 3rd party suppliers and vendors to ensure the contracted services are met.
Provide assistance/advice to all Telesat departmental disciplines regarding the scheduling and project management of assigned projects for any workflow related to customer service issues or system faults.
Contribute to interdepartmental plan meetings as identified by management.
Exercise independent judgment and a high level of analytical skill in solving complex and unusual administrative and fault management problems.
Support CSR/NOC functions by acting as the technical liaison on various projects related to GEO/LEO transitions.
Generate various technical procedures and training material in support of CSR/NOC, field service and/or operations sub groups to aid in fault/problem resolution activity.