Network Technician

Quinnipiac University•Hamden, CT

21d•$60,000 - $80,000

About The Position

Quinnipiac University is seeking a customer-focused Network Technician for its Information Services team. The role is part of the Network Operations Team within the Technology Infrastructure Division and reports directly to the Executive Director for Technology Infrastructure. The technician helps maintain, support, and enhance the University's enterprise network environment to provide reliable, secure, high-performing connectivity for students, faculty, and staff. The position is responsible for monitoring, maintaining, and providing operational support for the University's wired and wireless network environments, Internet connectivity, network hardware, and core network services. The work includes supporting campus routing and switching, installing and documenting equipment, assisting with network projects, applying security practices, and responding to service requests and incidents. The position requires flexibility for an on-call rotation and occasional evening, overnight, or weekend maintenance or project work, as well as travel between campus locations as needed. The anticipated salary range is $60,000–$80,000. Eligible full-time faculty and staff may receive a comprehensive benefits package that may include health insurance, life insurance, paid time off, education benefits, and retirement benefits. Applicants must be legally authorized to work in the United States without employer sponsorship or visa support now or in the future.

Requirements

Associate's degree required.
At least three years of experience supporting, designing, implementing, and maintaining enterprise network infrastructure.
Proficiency supporting multiple layers of enterprise-level network technologies, including routing, switching, wireless networking, and network services.
Strong written and verbal communication skills, including the ability to explain complex technical concepts to technical and non-technical audiences through documentation, email, presentations, and discussions.
Ability to work collaboratively with colleagues, stakeholders, and senior leadership in a team-oriented environment.
Ability to adapt to changing priorities, technologies, and organizational needs in a fast-paced environment.
Flexibility to work on-call rotation and perform occasional maintenance or project work during evenings, overnight hours, and weekends.
Valid driver's license and ability to travel between campus locations as needed.
Legally authorized to work in the United States without employer sponsorship or visa support now or in the future.

Nice To Haves

Bachelor's degree in networking technology, computer science, or a related field.
Hands-on experience with Juniper wireless infrastructure.
Experience with various routing protocols.

Responsibilities

Monitor network health and perform routine maintenance of the University's network, including primarily Cisco core and backbone infrastructure and primarily Juniper WiFi and access-layer infrastructure.
Support campus routing and switching operations through configuration, troubleshooting, testing, and maintenance activities.
Assist with operation and troubleshooting of firewalls, DNS, DHCP, RADIUS, load balancers, VPN platforms, and authentication appliances.
Install, patch, label, inventory, and document network equipment in data centers, network closets, and campus locations.
Participate in network upgrades, equipment refreshes, new installations, and other technology projects by completing assigned technical tasks and coordinating with team members.
Apply established network security practices when configuring, supporting, and troubleshooting network systems, and escalate potential security concerns through appropriate channels.
Maintain accurate documentation of network configurations, equipment locations, cabling, troubleshooting steps, and completed work according to departmental standards.
Respond to network service requests and incidents in collaboration with Information Services staff, academic departments, vendors, and end users; resolve issues within scope and escalate more complex problems when appropriate.