Network Technician

Come work at QU•Hamden, CT

19d

About The Position

Quinnipiac University is seeking a customer-focused Network Technician to join its Information Services team. Information Services is the University's central IT organization, providing technology infrastructure and support services across its campuses and locations. The Network Technician is part of the Network Operations Team within the Technology Infrastructure Division and reports directly to the Executive Director for Technology Infrastructure. The role supports the maintenance, operation, and improvement of the University's enterprise network to provide reliable, secure, high-performing connectivity for students, faculty, and staff. Responsibilities include monitoring and supporting wired and wireless networks, Internet connectivity, network hardware, and core network services. The position also supports campus network operations, responds to service requests and incidents, maintains documentation, and contributes to network projects and upgrades. The anticipated salary range is $60,000–$80,000. Eligible full-time faculty and staff may receive a benefits package that includes health insurance, life insurance, paid time off, education benefits, and retirement benefits. Applicants must be legally authorized to work in the United States without employer sponsorship or visa support now or in the future.

Requirements

Associate's degree required.
At least three years of experience supporting, designing, implementing, and maintaining enterprise network infrastructure.
Proficiency supporting multiple layers of enterprise-level network technologies, including routing, switching, wireless networking, and network services.
Strong written and verbal communication skills, including the ability to explain complex technical concepts to technical and non-technical audiences through documentation, email, presentations, and discussions.
Ability to work collaboratively with colleagues, stakeholders, and senior leadership in a team-oriented environment.
Ability to adapt to changing priorities, technologies, and organizational needs in a fast-paced environment.
Flexibility to work an on-call rotation and perform occasional maintenance or project work during evenings, overnight hours, and weekends.
Valid driver's license and ability to travel between campus locations as needed.
Legally authorized to work in the United States without employer sponsorship or visa support now or in the future.
Application must include a resume, a cover letter addressing experience alignment and demonstrated commitment to intentional leadership that values individuals of all backgrounds and experiences, and contact information for three references.

Nice To Haves

Bachelor's degree in networking technology, computer science, or a related field.
Hands-on experience with Juniper wireless infrastructure.
Experience with various routing protocols.

Responsibilities

Monitor network health and perform routine maintenance of the University's network, including primarily Cisco core and backbone infrastructure and primarily Juniper WiFi and access-layer infrastructure.
Assist with configuration, troubleshooting, testing, and maintenance of campus routing and switching operations to support reliable and secure connectivity.
Assist with operation and troubleshooting of related network infrastructure and services, including firewalls, DNS, DHCP, RADIUS, load balancers, VPN platforms, and authentication appliances.
Install, patch, label, inventory, and document network equipment in data centers, network closets, and campus locations.
Participate in network upgrades, equipment refreshes, new installations, and other technology projects by completing assigned technical tasks and coordinating with team members.
Apply established network security practices and escalate potential security concerns through appropriate channels.
Maintain accurate documentation of network configurations, equipment locations, cabling, troubleshooting steps, and completed work in accordance with departmental standards.
Respond to network service requests and incidents in collaboration with Information Services staff, academic departments, vendors, and end users; resolve issues within scope and escalate more complex problems as appropriate.
Work an on-call rotation and perform occasional maintenance or project work during evenings, overnight hours, and weekends.
Travel between campus locations as needed.