Network Technician - 3rd Shift

GTT•Montgomery, AL

1d•Onsite

About The Position

The Network Technician supports a 24/7 operational network by monitoring alarms and faults, maintaining ticketing records, and coordinating with technical personnel to help ensure service reliability and availability across the State Data Network. This is an onsite role in Montgomery, Alabama, offered as a six-month right-to-hire contract. The schedule is 3rd shift, 12:00 AM–8:00 AM, with two weeks of training on 2nd shift followed by two weeks on 1st shift before starting 3rd shift. The schedule rotates through 10 days on and 4 days off, then 5 days on and 2 days off, repeating. Weekend and holiday shifts are part of the 24/7 operational support team. The hourly pay rate is $20.00–$21.00.

Requirements

At least 1 year of experience with LAN/WAN maintenance and support.
At least 1 year of call center or service desk experience.
At least 1 year of systems analysis or service desk experience.
Strong customer service skills.
Experience or knowledge of voice and data circuits, including troubleshooting and research.
Familiarity with incident ticketing systems such as ServiceNow or Remedy.
High school diploma or GED.
Must be authorized to work for any employer in the United States; visa sponsorship is not available.
Must complete standard background and ALEA checks.
Must be able to train for two weeks on 2nd shift and two weeks on 1st shift before beginning 3rd shift.

Nice To Haves

CompTIA Network+ certification.

Responsibilities

Monitor network alarms, alerts, and faults, and respond promptly to support service reliability and availability.
Maintain and update ServiceNow records, including incidents, requests, problems, configuration items, change requests, and resolution details.
Analyze the State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
Initiate trouble reports and corrective procedures and involve appropriate maintenance or technical support personnel.
Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.