Associate Network Operations Center Technician - 3rd Shift

Carvana • Tempe, AZ

3d • Onsite

About The Position

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges and juggle many assignments at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

Requirements

• Basic skills with monitoring and alerting tools
• Basic skills with basic networking principles and protocols.
• Basic skills with Microsoft Windows Server and Desktop support.
• Basic skills administering Windows Active Directory.
• Basic skills with interpreting monitoring dashboards and reports.
• Calm under pressure, and able to drive issues to resolution
• Able to coordinate efforts across multiple teams
• Attention to detail
• Experience with ticketing systems (ServiceNow or Jira preferred).
• At least 3-4 years of experience supporting enterprise level (medium to large) environments with at least 1 of those in a Senior Service Desk role.
• Must be able to read, write, speak, and understand English.

Responsibilities

• Monitor and analyze existing systems and services
• Perform runbook functions to resolve alerts within defined SLAs.
• Escalate alerts to designated on-call teams when NOC is unable to resolve.
• Maintain services once they are live by responding promptly to incidents.
• Measure and monitor availability, latency, and overall system health.
• Identify repeatable tasks performed by team members for automation, supporting constant ingestion of new work.
• Develop understanding and utilization of monitoring and automation tools, e.g. PagerDuty, PRTG, Splunk OnCall (VictoOPS), DataDog, etc.
• Identify trends in system alerts and monitoring.
• Request improvements to systems and services for future performance improvements.
• Serve as Major Incident Commander as needed.
• Participate in critical bridge calls.
• Log all technical issues into the ticketing system with as much detail as possible.
• Identify when new runbooks are needed for new alerts.
• Participate in one of multiple shifts.

Benefits

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed