Network Technician

Black Box•San Francisco, CA

7h•Onsite

About The Position

Black Box Network Services is seeking several Network Technicians with a proven track record in network device racking and stacking, cable patching, physical layer troubleshooting, equipment disposal, and installing/troubleshooting Cisco and Avaya IP phones. This role supports facilities management, site security, and project engagement, requiring a commitment to customer satisfaction and high-quality work. The ideal candidate is motivated and self-driven.

Requirements

Proficiency in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
Experience working in communications closets.
Ability to perform rack and stack activities.
Ability to safely lift heavy objects.
Understanding of cable patching processes and procedures.
Familiarity with 66 Block and 110 Block cross-connect procedures.
Basic knowledge of data communications networking, including assisting in troubleshooting issues and understanding network terminology.
Familiarity with IP phones, including programming Cisco phones, installing Avaya phones, and troubleshooting both Avaya and Cisco phones.
Good interpersonal communication skills, with the ability to explain technical issues to customers and interpret customer issues for resolution.

Responsibilities

Patch cabling between network equipment and the customer’s network.
Install power cables from equipment to power supply in racks/cabinets/closets.
Install, troubleshoot, and de-install network equipment, including swapping devices (phones, computers, cables, boards, routers, switches) and installing/troubleshooting/de-installing Network General remote Sniffers.
Complete hard and complex Move, Add, Change (MAC) requests within defined service levels.
Act as an interface between customer associates and management.
Provide hardware break-fix services for network infrastructure.
Perform onsite call-through, data, voice, website, and security testing.
Perform back-up testing to ensure all systems are connected to the customer’s network.
Support carrier testing of circuits.
Assist with facilities efforts, including power and UPS restoral, water problems, emergency cooling restoration, and fire suppression exercises/restoration/post-fire events.
Support inventory management activities such as receiving, tagging, tracking spares, ordering, updating records, and preparing/returning damaged equipment.
Act as an interface between associates at the applicable location and centralized project/operations/MAC management as needed.