Network Technician
Black Box•Lawrence, PA
•Onsite
About The Position
Black Box Corporation is seeking a detail-oriented Network Technician to support our Networking, KVM, and AV product groups. This hands-on role is responsible for system configuration, imaging, testing, troubleshooting, and lifecycle support of customer solutions in a warehouse/manufacturing environment. The ideal candidate is technically inclined, comfortable working with both hardware and software, and able to accurately follow technical documentation and build instructions.
Requirements
- Strong knowledge of: Networking fundamentals, KVM systems, AV product groups
- Experience with: IP addressing and network configuration, System imaging, Hardware and software troubleshooting, Firmware upgrades
- Ability to read and interpret technical manuals and documentation
- Working knowledge of: SAP S/4HANA, Microsoft Office Suite
- Ability to lift and move equipment weighing 30+ pounds in a lab environment
Nice To Haves
- Experience working in a configuration, lab, or staging environment
- Experience handling RMA, repair, or return processes
- Familiarity with enterprise-level AV or KVM deployments
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
Responsibilities
- Configure, assemble, and test Networking, KVM, and AV solutions in a warehouse/manufacturing environment
- Perform IP addressing, system imaging, and device configuration
- Manage KVM systems, including licensing and ongoing configuration
- Perform firmware upgrades on supported hardware and systems
- Troubleshoot hardware, software, and connectivity issues
- Receive, inspect, and process customer returns (RMA) for repair or credit, ensuring proper documentation and tracking
- Diagnose returned equipment to determine repair requirements or eligibility for credit
- Verify system functionality against customer and project requirements
- Accurately read, understand, and follow user manuals, technical documentation, and build instructions
- Document configurations, test results, return evaluations, and quality issues as required
- Support continuous improvement of lab operations and return-processing procedures
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
