Network Technician (L4)

Distro•Columbus, OH

4d•Onsite

About The Position

This role involves managing deployment project documentation, collecting and validating network test records, and performing advanced provisioning, troubleshooting, and software upgrades. The technician will provide remote support, mentor field technicians, and collaborate with Ciena PM and engineering teams to resolve complex technical issues. Responsibilities include executing test plans, MOPs, commissioning and provisioning Ciena equipment, and building/troubleshooting circuits end-to-end. Strong optical networking expertise in DWDM, OTN, SONET, ROADM, and experience with Ciena products like 6500 and Waveserver are crucial. The role also requires experience in network transformation projects and advanced Tier 3 support.

Requirements

7+ years in telecom deployment/network support
Experience in advanced provisioning & troubleshooting (mandatory)
Understanding of blueprints/MOPs (mandatory)
Strong aptitude for AWS Automation/Workflows and new platforms
Strong troubleshooting skills for complex network/system issues
Experience leading or mentoring technicians during maintenance windows
Familiarity with network management tools/platforms
Strong communication and documentation skills
Ability to work independently and in team environments
Valid U.S. Driver’s License
Strong Optical Networking Expertise (DWDM, OTN, SONET, ROADM, real-world deployments in telecom/data center environments)
Proven experience with Ciena 6500, Waveserver, and packet platforms (design, deployment, provisioning, troubleshooting)
End-to-end deployment & provisioning, circuit build, commissioning, MOP execution, and test validation
Network transformation projects experience (migration from legacy SONET/TDM to modern architectures)
Advanced troubleshooting & Tier 3 support, including complex outage handling and root cause analysis
Extensive experience with documentation: SOW, BOM, MOPs, test plans, engineering documents
AWS experience is valuable (data center interconnects, cloud environments)

Nice To Haves

Experience with Ciena products (preferred, not mandatory overall)
Ciena 6500 / RLS experience (required for L4 level roles)
Unix/Linux familiarity
Background in NOC or remote support environments
Experience supporting North American telecom customers

Responsibilities

Manage deployment project documentation (daily reports, closing docs, engineering updates)
Collect, validate, and submit network test records
Perform advanced provisioning, troubleshooting, and software upgrades
Provide remote support and mentor field technicians
Collaborate with Ciena PM and engineering teams
Resolve complex technical issues and escalate when necessary
Execute test plans and MOPs (non-intrusive procedures)
Commission and provision Ciena equipment
Build and troubleshoot circuits end-to-end
Support field teams, NOC, and cross-functional stakeholders