Network Technician I
About The Position
Are you a motivated, detail-oriented tech professional looking to launch or grow your career in voice and data networking? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and build your skills alongside an experienced team. We are looking for a Network Technician I to support our carrier and voice division by deploying, configuring, and troubleshooting customer-facing network and telephony equipment. The ideal candidate has a foundational understanding of networking concepts, a willingness to learn, and a customer-first mindset. You'll work closely with our NOC and Field Services teams to ensure our customers stay connected and receive a best-in-class experience.
Requirements
- Associate's degree in a related field, or equivalent hands-on experience
- 1+ years of experience in IT support, networking, telephony, or a related technical role
- Customer-first attitude with the ability to communicate clearly and professionally, especially in high-stress situations
- Foundational understanding of LAN/WAN, TCP/IP, and VoIP concepts
- Familiarity with basic hardware configuration (routers, switches, phones)
- Strong analytical and problem-solving skills
- Ability to multitask, prioritize, and manage a ticket queue effectively
- Get-it-done mentality with a desire to learn and grow
Nice To Haves
- CCNA, CCENT, or other Cisco certifications
- Adtran router/switch experience or certification
- Experience with Netsapiens, MetaSwitch, Mitel, or Polycom VoIP and platforms
- Previous NOC or help desk experience
Responsibilities
- Configure and deploy equipment necessary to establish phone and data connections to customer premises equipment, interfacing with or replacing existing customer equipment as necessary
- Troubleshoot IP-based telephony equipment and basic network connectivity issues under the guidance of senior technicians
- Test cabling and other equipment in coordination with Field Services Technicians
- Assist in monitoring core network elements and escalate issues to L2/L3 support as appropriate
- Take repair calls and provide clear, timely status updates to customers
- Maintain detailed ticket documentation including notes on steps taken, test results, and resolution
- Provide 24x7 on-call support on a rotating basis, including the ability to work a flexible schedule for planned and unplanned issues
- Participate in cross-training opportunities to expand technical knowledge across voice and data platforms
- Follow established processes and procedures and make recommendations for improvement where identified
Benefits
- Work-life balance
- Vibrant company culture and fun work environment – our values don't sit on a shelf collecting dust, we use them in all we do
- Ability to make an impact – your ideas and voice are important to us and are welcomed here
- Employee health is one of our top priorities! We offer great health benefits – medical, dental, and vision
- Days allocated for rest and relaxation – including 15 PTO days, 10 paid holidays, bereavement, jury duty & military leave
- Offering you the best chance to prepare for the future – 401(k) with a generous company match
- Business casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
