Network Technician I - 60019914

State of South Carolina • Richland County, SC

22h • Onsite

About The Position

The Department of Administration's (Admin) Office of Technology & Information Services (OTIS) is seeking a Network Technician I to join the team. OTIS oversees the state’s federated model for implementing, enhancing, and protecting information technology (IT) resources and the utilization of IT shared services across agencies. In this role you will work with others in the Network Design team and with Network Integration to manage and order inventory for spare equipment and parts. You will run reports and keep documentation current for customer networks. This position is onsite in beautiful Columbia, South Carolina.

Requirements

• A high school diploma and experience in information technology, electronics technology systems, or other related areas.
• An associate degree or bachelor's degree in a related field may be substituted for the required experience.
• Basic knowledge of data network services and data communications.
• Basic knowledge of methods of data network design and equipment configuration requirements.
• Basic knowledge of office automation systems, information processing operations, fiber optic microcomputer hardware/software as they relate to the latest trends in voice and data networks connectivity.
• Basic knowledge of computer system analysis, design, testing, debugging, and maintenance techniques.
• Ability to assist with presenting technical and non-technical reports in a clear and concise manner.
• Position will be required to report to work during emergency situations and hazardous weather events.
• Position requires employe to work evenings and weekends.
• Position requires routine driver duties.
• Must maintain an up-to-date Defensive Driving Certificate.
• Must carry a mobile communications device if provided.

Nice To Haves

• Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.

Responsibilities

• Supports the Network integration and Network security by maintaining adequate supplies and managing the shopping cart.
• Determines the need for bandwidth, service changes and upgrades by working with Network Integration, Network Security, Account Management and Network Service vendors.
• Utilizes DTO provided network monitoring tools and vendor provided network monitoring and order management tools.
• Consults with State Agencies to make recommendations for design of voice, video and data networks.
• Provides quotes for network equipment and detailed supporting network diagrams.
• Ensures accurate first billing of services to accomplish DTO customer service standards.
• Coordinate implementation of network projects through equipment and service orders, verbal and written communications, field inspections and agency reports.
• Work closely with other DTO service units to coordinate activities and to provide, manage and ensure a high quality of customer service is provided to all customers.
• Works as Telephone Coordinator for OTIS.
• Orders new telephone service performs telephone disconnects as required and troubleshoots telephone related issues for OTIS.
• Performs other duties as required.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available
• Retirement benefit choices
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED