Network Technician I

Black Box•Sandston, VA

1d•Onsite

About The Position

Black Box Network Services, a global leader in communication system integration, is seeking several Network Technicians with a proven track record in racking and stacking network devices, cable patching, physical layer troubleshooting, equipment disposal, and installing/troubleshooting Cisco and Avaya IP phones. This role will support facilities management, site security, and project engagement, emphasizing a commitment to customer satisfaction and high-quality work. The ideal candidate will be motivated and self-driven.

Requirements

Proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
Experience working in communications closets.
Ability to perform rack and stack activities.
Ability to safely lift heavy objects.
Understanding of cable patching processes and procedures.
Familiarity with 66 Block and 110 Block cross-connect procedures.
Basic knowledge of data communications networking.
Ability to assist in troubleshooting issues.
Understanding of network terminology.
Familiarity with IP phones.
Ability to program Cisco phones.
Ability to install Avaya phones.
Ability to troubleshoot Avaya and Cisco phones.
Good interpersonal communication skills.
Ability to explain technical issues in a way the customer will understand.
Ability to interpret a customer’s issue to facilitate a resolution.

Responsibilities

Patching cabling between network equipment and the customer’s network.
Installation of power cables from equipment to power supply in rack/cabinet/closet.
Installation, troubleshooting, and de-installation of network equipment, including installing/swapping out devices (e.g., phones, computers, cables, boards, edge routers, switches) and installing, troubleshooting, and de-installing Network General remote Sniffers.
Completing hard and complex Move, Add, Change (MAC) requests within defined service levels.
Acting as an interface between customer’s associates and management.
Providing hardware break-fix services for network infrastructure.
Performing onsite call-through, data, voice, website, and security testing.
Performing back-up testing to ensure all systems are connected to the customer’s network as directed.
Supporting carrier testing of circuits.
Assisting with facilities efforts, including power and uninterruptable power supply (UPS) restoral, water problems, emergency cooling restoration, and fire suppression exercises, restoration, and post-fire events.
Supporting inventory management activities, including receiving inventory, tagging assets, tracking spares (crash kits), ordering inventory, updating inventory records, and preparing/returning damaged equipment.
Acting as an interface, as needed, between associates at the applicable location and centralized project/operations/MAC management.