Network Team Lead

EOS • Charlotte, NC

1d • $75,000 - $95,000 • Hybrid

About The Position

The Network Team Lead will support the Technical Leads, Field Technicians, Project Management and Network Engineering team to carry out a best-in-class service in the deployment of networking hardware for Global customers. This position will require a combination of travel to various customer sites globally as well as remote support.

Requirements

• Must have experience leading teams
• Must be able to read and understand SOP/DPKs to ensure everything is done correctly
• Must be agile, and exhibit a strong sense of urgency
• Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
• The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge
• Good organization and time management skills with proven ability to manage multiple priorities
• Good written and verbal communication skills
• Must have critical thinking and problem-solving ability
• Be flexible and adaptable to change and hours of work, to meet the needs of the customer
• The ability to accurately communicate directions to technicians onsite or abroad
• The desire to grow through learning and taking on new projects
• Storied experience of networking hardware – routers, servers, switches, PDU’s, copper and fiber optic cabling
• Excellent organizational, interpersonal, time management, written and oral communication skills.
• Hands on experience on Juniper routers/switches/firewall, Cisco L2/L3 switches and Aruba/Cisco wireless.
• Ability to read technical network diagrams, schematics and port maps
• Ability to interpret rack build layouts and bills of materials
• Previous experience in a similar role
• Good understanding of networking concepts and a desire to build skills in this area
• Candidate must be able to lift up to 50 pounds
• Excellent analytical, problem-solving skills and strong attention to detail.
• Ability to diagnose advanced technical problems and find the root cause.
• Ability to work in and encourage fast paced and dynamic environment
• Combination of at least 8 years’ Data Center Network Deployment experience or; 8 years' experience in Network Engineering Deployments for large-scale networks in a corporate environment
• Must be available to work outside of normal business hours
• Must be available to travel to various customer sites within the US, and globally if required

Nice To Haves

• 5+ Network Infrastructure deployment experience and 3+ Years EOS Network Infrastructure deployment experience
• OR 4+ EOS Network Infrastructure deployment experience and a Qualifying Certification (CCNA, CDCTP, DCIS, etc).
• OR a reasonable combination of these ideas.
• Bachelor's Degree/Associates Degree
• CCNA / CDCTP / ECC / BICSI / DCIE

Responsibilities

• Understand and project the team culture
• Build trust between team members.
• Inspire and motivate teamwork for achieving goals.
• Influence valuable changes.
• Be open to new ideas coming from team members.
• Consult frequently with key team members.
• Establish an open discussion for decision-making.
• Distinguish the team from others – create an identity for the team
• Train new resource on EOS/client standards
• Ensures all employees receive the appropriate training and education, including ongoing compliance training.
• Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
• Practices cost improvement strategies, maintaining profitability and growth of area.
• Provide support to the PMO team in the correct selection of field resource to ensure successful project delivery
• Implements location-specific and area quality goals and action plans in order to achieve quality standards.
• Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
• Participate in the hiring of new field resource
• Represent the EOS in meetings with Clients
• Ensure Day and Project level documentation is completed
• Train and uphold EOS Skills and Standards
• Understand skillsets and properly assign technicians to project teams
• Decipher complex Design Packs and appropriately convey questions or changes with Project Management
• Work with Project Management to help assign technicians to projects
• Troubleshoot and resolve issues in the network environment
• Ability to provide technical support through various means of communication
• Collaborate easily with network engineers and project managers
• Assisting network engineers in the form of network design, implementation, and problem resolution
• Support the onsite team to meet quality, productivity, turnaround time and other expectations
• Any other ad hoc duties as reasonably required by the company and within the competency of the post-holder

Benefits

• EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree