Network Team Lead

EOS•Charlotte, NC

1d•Hybrid

About The Position

EOS IT Solutions is a family-run Global Technology and Logistics company that provides Collaboration and Business IT Support services to major industry leaders. They focus on delivering forward-thinking solutions based on multi-domain architecture, prioritizing customer satisfaction and quality of service. The Network Team Lead will support Technical Leads, Field Technicians, Project Management, and the Network Engineering team in deploying networking hardware for global customers. This role involves both travel to customer sites worldwide and remote support.

Requirements

Must have experience leading teams.
Must be able to read and understand SOP/DPKs.
Must be agile and exhibit a strong sense of urgency.
Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism.
Must possess critical thinking and problem-solving ability.
Must be flexible and adaptable to change and hours of work.
Ability to accurately communicate directions to technicians onsite or abroad.
Storied experience of networking hardware – routers, servers, switches, PDU’s, copper and fiber optic cabling.
Excellent organizational, interpersonal, time management, written and oral communication skills.
Hands-on experience on Juniper routers/switches/firewall, Cisco L2/L3 switches and Aruba/Cisco wireless.
Ability to read technical network diagrams, schematics and port maps.
Ability to interpret rack build layouts and bills of materials.
Previous experience in a similar role.
Good understanding of networking concepts and a desire to build skills in this area.
Candidate must be able to lift up to 50 pounds.
Excellent analytical, problem-solving skills and strong attention to detail.
Ability to diagnose advanced technical problems and find the root cause.
Ability to work in and encourage a fast-paced and dynamic environment.
Combination of at least 8 years’ Data Center Network Deployment experience or; 8 years' experience in Network Engineering Deployments for large-scale networks in a corporate environment.
Must be available to work outside of normal business hours.
Must be available to travel to various customer sites within the US, and globally if required.

Nice To Haves

5+ Network Infrastructure deployment experience and 3+ Years EOS Network Infrastructure deployment experience OR 4+ EOS Network Infrastructure deployment experience and a Qualifying Certification (CCNA, CDCTP, DCIS, etc). OR a reasonable combination of these ideas.
Bachelor's Degree/Associates Degree
CCNA / CDCTP / ECC / BICSI / DCIE

Responsibilities

Support the Technical Leads, Field Technicians, Project Management and Network Engineering team in the deployment of networking hardware for Global customers.
Understand and project the team culture, building trust and inspiring teamwork.
Influence valuable changes and be open to new ideas from team members.
Establish open discussions for decision-making and consult frequently with key team members.
Train new resources on EOS/client standards and ensure all employees receive appropriate training and education.
Ensure compliance with established company and regulatory guidelines and procedures.
Practice cost improvement strategies to maintain profitability and growth.
Provide support to the PMO team in the selection of field resources for successful project delivery.
Implement location-specific and area quality goals and action plans.
Provide informal and formal feedback for talent development.
Participate in the hiring of new field resources.
Represent EOS in meetings with Clients.
Ensure Day and Project level documentation is completed.
Train and uphold EOS Skills and Standards.
Understand skillsets and properly assign technicians to project teams.
Decipher complex Design Packs and convey questions or changes with Project Management.
Work with Project Management to help assign technicians to projects.
Troubleshoot and resolve issues in the network environment.
Provide technical support through various means of communication.
Collaborate with network engineers and project managers.
Assist network engineers in network design, implementation, and problem resolution.
Support the onsite team to meet quality, productivity, and turnaround time expectations.
Perform any other ad hoc duties as reasonably required by the company and within the competency of the post-holder.