NETWORK SYSTEMS ANALYST - 64081275

State of Florida • Tallahassee, FL

1d

About The Position

The Network Systems Analyst performs technical and administrative work developing and maintaining computer and network systems for the Leon County Health Department and the Capital Consortium Information Technology Regional office. The role provides customer-focused Tier 1 and Tier 2 support, including onsite and remote assistance, and installs and implements distributed computer hardware, software, and communications systems.

The position serves as network administrator for regional infrastructure and provides Tier II administration for physical and virtual machines supporting department operations. It also supports voice and data network devices and related systems, including phone, fax, Wi-Fi, LAN/WAN, redundant connections, camera systems, security systems, and monitoring systems. The incumbent monitors and maintains IT assets, helps resolve faults and issues, assesses system performance, and coordinates improvements. Daily travel may be required up to 75% of the time, and emergency duties may be required outside normal work hours or days.

Requirements

• At least 2 years of hands-on desktop support experience supporting Windows-based workstations in a business environment.
• At least 2 years of direct end-user interaction, in person and remotely, and experience using ticket-based support for incidents and service requests.
• Knowledge of computer environments, network wiring and cabling, processing operations, procedures, and problem-solving techniques.
• Ability to monitor and resolve network problems, coordinate work assignments, communicate effectively, and motivate and instruct others on procedures, policies, and network security.
• Ability to learn and communicate effectively in English, orally and in writing.
• Ability to travel daily, up to 75% of the time.
• Willingness to complete required security background screening, drug screening where applicable, and direct deposit enrollment.

Nice To Haves

• Windows 10/11 troubleshooting, configuration, and support.
• Desktop and laptop setup, diagnosis, and repair; peripheral support for printers, scanners, and docking stations.
• Basic Active Directory support, including password resets, account unlocks, and group membership.
• Installation, updating, and troubleshooting of standard business applications such as Microsoft Office.
• O365 Power Platform support.
• Basic networking knowledge, including IP addressing, DHCP versus static addressing, wired and wireless connectivity troubleshooting, and VPN fundamentals.
• Experience with a ticketing system and the ability to document issues clearly and track resolutions.
• Understanding of incidents versus service requests, prioritization by impact and urgency, and basic SLA expectations.

Responsibilities

• Provide Tier 1 and Tier 2 technical support onsite or by phone and email, focused on client needs and customer satisfaction.
• Install and implement distributed computer systems hardware, software, and communications.
• Act as network administrator for the regional infrastructure.
• Provide Tier II administration for physical and virtual machines that host services essential to department operations.
• Support voice and data network devices and phone, fax, Wi-Fi, LAN/WAN, redundant connections, camera, security, and monitoring systems.
• Participate in data processing and technical work supporting distributed computer systems, including hardware, software, peripherals, and communications equipment.
• Identify technical methods to improve use of existing hardware, software, and documentation.
• Assess hardware, software, and communications performance and coordinate improvements with the analyst.
• Monitor IT asset faults and issues, take steps to resolve them, and maintain assets to ensure functionality and uptime.
• Perform other duties as assigned.

Benefits

• Annual and sick leave
• Nine paid holidays and one personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed