Network Systems Analyst

Intercity Transit • Intercity Transit (AdOps) - Olympia, WA

9d • Hybrid

About The Position

We are seeking a security-minded, detail-oriented, and versatile Network Systems Analyst to join our Network Services team. This position is ideal for candidates who balance strong technical networking skills with practical cybersecurity experience—particularly implementing CIS Controls, writing clear technical documentation, and supporting cross-functional infrastructure needs. Our Network Services group manages datacenter and server administration, wide and local area networking, systems architecture, backups, video surveillance, access control, and remote site connectivity, alongside close collaboration with Cybersecurity, Client Services, Web Services, and Data Services teams. This role helps sustain and continuously improve the agency’s security posture, operational reliability, and technical maturity. It is an exciting time to join IT! Build a career you enjoy, in an agency that is a nationally recognized large urban transit system with diverse services and strong community support. Intercity Transit provides fixed route transit, ADA paratransit and vanpool services in Washington state’s capitol city of Olympia in addition to the neighboring communities of Lacey, Tumwater, and Yelm. This is an exciting time with great opportunities, and we invite you to join us in our mission to provide and promote transportation choices that support an accessible, sustainable, livable, healthy and prosperous community.

Requirements

• Associate’s Degree.
• Four (4) years of progressively responsible network administration experience.
• Experience with operation and troubleshooting of medium/large scale networks and IT infrastructure environments is preferred OR an equivalent combination of education and experience may be considered.
• Washington Driver's License or the ability to obtain a Washington Driver's License by hire date.
• Networking protocols and infrastructure, including TCP/IP, VLAN, HSRP, LACP, SNMP, DHCP, and other key technologies.
• Transit-specific technologies, such as onboard vehicle networks, real-time tracking, automated fare collection, and wireless communications systems.
• Network performance optimization, reliability principles, and troubleshooting methodologies to ensure stable and efficient operations.
• Cisco IOS and firewall administration, including advanced configuration, deployment, and security best practices.
• Routing protocols and network architecture, with a focus on scalability, security, and efficiency.
• General IT systems and server administration, including virtualization, cloud environments (Microsoft 365, Azure), and system patching strategies.
• Telecommunications and telephony solutions, including VoIP systems, call routing, and unified communications platforms.
• Cybersecurity principles and access management, ensuring data integrity, protection, and compliance across enterprise systems.
• Operating, configuring, and troubleshooting network infrastructure to ensure stability, security, and performance.
• Administering Microsoft 365, Azure, VMware, Active Directory, and related enterprise solutions (certifications preferred).
• Diagnosing and resolving technical issues by defining problems, collecting data, analyzing information, and recommending effective solutions.
• Installing, maintaining, and upgrading hardware, software, and peripheral equipment to support operational needs.
• Administering and optimizing database servers, ensuring data integrity and system efficiency.
• Utilizing computers and industry-standard software applications for network management, system monitoring, and reporting.
• Troubleshooting and resolving hardware, software, network, and peripheral issues with a strategic and customer-focused approach.
• Providing exceptional customer service, supporting technical needs across multiple teams and stakeholders.
• Strong written and oral communication skills, including preparing reports and documentation.
• Demonstrating effective interpersonal skills in collaborating with coworkers, supervisors, vendors, and the public to facilitate clear communication and teamwork.
• Must submit to criminal background check the results of which must meet hiring criteria for the role.

Nice To Haves

• One or more of the following is preferred: CISCO CCNA Certification; Microsoft Certification; VMware Certification; Other industry recognized certifications.

Responsibilities

• Responsible for installing, configuring, upgrading, troubleshooting, and maintaining agency network infrastructure, including Cisco switches, routers, firewalls, and other necessary networking components.
• Implement and maintain CIS Controls and secure configuration standards across network and server environments.
• Manage and maintain server infrastructure, including virtualization, cloud-hosted services, and on-premises hardware to ensure high availability, performance, and security.
• Manage and support server infrastructure accross VMware, Dell/EMC storage, virtualized environments, Microsoft 365, Azure, Active Directory, DNS, DHCP environments and backup systems. This includes user access, security policies, cloud-based infrastructure, and application integrations to ensure seamless functionality, compliance, and performance.
• Deploy, maintain, and troubleshoot transit-specific technologies onboard vehicles, such as real-time tracking systems, onboard Wi-Fi, vehicle communication systems, CAD/AVL, surveillance systems, access control, cellular modems, and remote site networks.
• Develop and implement security measures to safeguard network and server infrastructure from unauthorized or accidental modification, destruction, or disclosure.
• Maintain anti-virus, anti-spam, and backup systems.
• Develop clear, comprehensive technical documentation, including SOPs, runbooks, network diagrams, security procedures, and change control artifacts.
• Assist with ensuring all technology systems adhere to industry standards in system patching, iOS upgrades, and firmware updates.
• Install, troubleshoot, repair, and maintain telecommunications equipment and services, performing routine administrator functions, initiating requests for new telecom services, and leading special projects.
• Coordinate vendor, contractor, and staff efforts to maximize equipment efficiency and minimize system downtime.
• Provide technical guidance and training to users of varying expertise on hardware, software, and network security best practices.
• Perform other duties related to IT infrastructure, security, and systems management as required including escalated support for critical issues originating from the help desk environment.
• Deliver exceptional customer service and effective technology problem resolution to stakeholders, clients, and vendors.

Benefits

• Comprehensive medical, dental, and vision coverage for employees and eligible dependents.
• PERS Retirement Plans (through Washington State Public Employee’s Retirement System) along with voluntary deferred compensation plans (401k and 457) with employer match up to 8.5%.
• 12 to 25 vacation days per year depending upon date of eligibility and length of service.
• 12 days of sick leave per year depending upon date of eligibility.
• Up to 48 hours of floating holiday time.
• Company issued cell phone.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree