Network Analyst

Creighton University•Omaha, NE

1d•Onsite

About The Position

With minimal supervision, responsible for maintenance of network communications hardware and software. Uses knowledge of LAN/WAN systems to maintain and install internal and external network components. Daily administration of DNS, DHCP, and IP address management services using the Infoblox platform. Assists the Lead Senior Network Analyst with planning and coordination of network cabling associated with construction and infrastructure projects. Assist with Data Center service and support including environmental systems, vendor support, power, UPS, disaster planning and change control. Administers and monitors network infrastructure support systems in over 130 network closets across campus, including UPS systems, power monitoring, generators, and network cabling. Maintains documentation for assigned systems and responsibilities. Participates in the 24x7 on-call rotation.

Requirements

Bachelor's degree or 3 years of relevant experience
Relevant experience should include a combination of the following:
DNS/DHCP Administration
IPAM tools including Infoblox
UPS administration and firmware management
Critical Labs monitoring platform
Generator and facilities coordination
Construction project support and contractor coordination
Network cabling standards and practices
Incident and service request management
Technical documentation and change management
Cisco Wireless Infrastructure
Cisco Routing and Switching
Cisco Network Infrastructure Administration
DNS, DHCP, and IP Address Management (IPAM)
Network Protocols and Ethernet Technologies
Wireless Networking
Telecommunications (Voice/Video)
Network Security and Firewall Administration
Data Center Operations
Physical Network Infrastructure (fiber, cabling, equipment)
Network Monitoring, Analysis, and Troubleshooting
Performance Tuning and Capacity Management
Power, UPS, and Environmental Monitoring Systems
Vendor and Contractor Coordination
Technical Documentation and Change Management
Customer Service and Ticket Management
Problem Solving and Analytical Thinking
Communication (Written and Oral)
Collaboration and Teamwork
Accountability and Adaptability
Continuous Learning and Innovation
Results and Service Orientation

Nice To Haves

CCNA Preferred
ITIL certification or achieve certification within 6 months of hire

Responsibilities

Administer DNS, DHCP, and IP address management services using Infoblox.
Support network service availability, troubleshooting, maintenance, performance tuning, and project activities.
Implement approved network infrastructure changes and upgrades.
Maintain documentation for assigned systems and services.
Monitor incoming service requests and incidents.
Work tickets through completion or coordinate handoff to the appropriate team member.
Document work, solutions, countermeasures, customer communications, and time in the service management system.
Manage work queues and prioritize requests appropriately.
Monitor and administer environmental and power systems supporting the Data Center and network closets.
Administer monitoring of UPS and power equipment using Critical Labs.
Coordinate generator maintenance with vendors and Facilities personnel.
Manage UPS firmware upgrades and maintenance schedules.
Coordinate cabling installations and remediation work with contractors.
Assist with planning and implementation of infrastructure activities related to construction and renovation projects.