Network System Engineer (4059) INFORMATION SERVICES LCSB

Lexington Clinic•Lexington, KY

147d

About The Position

The Network System Engineer will be responsible for designing, implementing, and maintaining the clinic’s network and telecommunications infrastructure. This role is to ensure the stability and integrity of voice, data, video, and wireless network services. This role will collaborate closely with the Chief Systems Architect, Director of IT Infrastructure and Operations, and other IT resources to execute the technology roadmap in alignment with the overall strategic plan. The Network Systems Engineer will also work closely with other internal and external resources as needed to perform their duties.

Requirements

A minimum of 5 years of experience in design, implementation and support of enterprise network and telecommunication environments.
Experience in medium to large environments.
Experience or proficiency in configuring routers, switches, firewalls, VLANs, VPNs and other network devices according to design specifications.
Some experience in support of enterprise phone systems including call center systems, call routing, etc.
Experience monitoring network performance, availability, and security to ensure optimal operation.
Ability to maintain routine tasks, such as firmware updates and patching.
Ability to troubleshoot and resolve network/phone system outages and performance issues in a timely manner.
Ability to maintain accurate and up-to-date documentation, including network and phone system diagrams, configurations, and inventory records.
Ability to analyze network and phone system usage patterns to plan for capacity upgrades and improvements as the organization grows.
Provide guidance and support in maintaining phone extensions, call routing, voicemail and auto-attendant systems as needed.
Strong analytical and problem-solving skills to identify and solve complex issues efficiently and effectively.
Thorough understanding of industry regulations, such as HIPAA and HITECH.
Excellent communication skills and ability to communicate effectively with technical and non-technical stakeholders.
Experience in project management, including planning, budgeting, and tracking progress to ensure timely project delivery.
Demonstrated experience with Cisco enterprise phone systems, including configuration, deployment, and ongoing support.
Proficiency in troubleshooting Cisco phone system outages and performance issues.
Skilled in pulling, terminating, and testing data cables (Cat5e, Cat6, etc.) for network and phone systems.
Ability to perform punch downs on patch panels, phone blocks, and network jacks according to industry standards.
Experience deploying, configuring, and maintaining enterprise-grade network switches.
Ability to install and set up wireless access points, ensuring optimal coverage and security.
Perform upgrades and expansions of network infrastructure as needed, including physical installation and logical configuration.
Demonstrated knowledge of various data rack styles and configurations, including experience working in unconventional or challenging data closet environments.
Ability to adapt installation and maintenance practices to suit unique physical layouts and constraints.
Ability to move, traverse, position self, remain in a stationary position and negotiate steps for up to eight hours per day.
Use basic office equipment.
Visual and auditory acuity.

Nice To Haves

A bachelor’s degree in computer science, information technology, or a related field.
Industry experience and relevant certifications may be considered in place of a degree.
Cisco Networking or Cisco Contact Center Certifications or CompTIA Network+ are a plus.
Past experience in healthcare organization is a plus, but not a requirement.
Experience in healthcare IT systems.
Familiarity with data rack styles and configurations, including experience working in unconventional or challenging data closet environments.

Responsibilities

Designing, implementing, and maintaining the clinic’s network and telecommunications infrastructure.
Ensuring the stability and integrity of voice, data, video, and wireless network services.
Collaborating closely with the Chief Systems Architect, Director of IT Infrastructure and Operations, and other IT resources to execute the technology roadmap in alignment with the overall strategic plan.
Working closely with other internal and external resources as needed to perform their duties.
Configuring routers, switches, firewalls, VLANs, VPNs and other network devices according to design specifications.
Supporting enterprise phone systems including call center systems, call routing, etc.
Monitoring network performance, availability, and security to ensure optimal operation.
Maintaining routine tasks, such as firmware updates and patching.
Troubleshooting and resolving network/phone system outages and performance issues in a timely manner.
Maintaining accurate and up-to-date documentation, including network and phone system diagrams, configurations, and inventory records.
Analyzing network and phone system usage patterns to plan for capacity upgrades and improvements as the organization grows.
Providing guidance and support in maintaining phone extensions, call routing, voicemail and auto-attendant systems as needed.
Ensuring that all systems are designed and implemented in compliance with industry regulations, such as HIPAA and HITECH.
Collaborating with stakeholders across the organization, including business leaders, IT teams, and external partners.
Providing technical guidance to the technology team, leveraging expertise in the technology landscape, industry trends, and emerging technologies.
Adapting to new technologies, software, and regulatory changes.
Collaborating with IT Directors to provide input on technology budgets for projects and initiatives.
Ensuring that the organization's technology systems are secure and stable.
Managing Cisco call routing, voicemail, auto-attendant, and call center features.
Troubleshooting Cisco phone system outages and performance issues.
Maintaining accurate documentation for Cisco phone system configurations and inventory.
Pulling, terminating, and testing data cables (Cat5e, Cat6, etc.) for network and phone systems.
Performing punch downs on patch panels, phone blocks, and network jacks according to industry standards.
Ensuring all cabling work meets organizational and regulatory requirements for reliability and safety.
Deploying, configuring, and maintaining enterprise-grade network switches.
Installing and setting up wireless access points, ensuring optimal coverage and security.
Performing upgrades and expansions of network infrastructure as needed, including physical installation and logical configuration.