Network Support Technician Senior – TS/SCI required

General Dynamics Information Technology • Brownsville, TX

7d • $32 - $44 • Onsite

About The Position

Advance how our customers operate while you advance your career. Join GDIT as a Network Support Technician Senior and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT As a Network Support Technician Senior, the work you will do at GDIT will be impactful to the mission of Army Intelligence. You will play a crucial role in securing enterprise systems, advancing future capabilities while driving smarter solutions.

Requirements

• Bachelor's Degree
• 12+ years of related experience
• Extensive knowledge of the principles, methods, and techniques used in network administration and support.
• Strong understanding of related hardware and software components used in modern network systems.
• Familiarity with server and desktop installation processes, as well as cryptographic devices and secure key management.
• TS/SCI security clearance level
• US citizenship required
• DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.
• IAT II 8570/8140 Baseline Certification: Security+ or equivalent.
• Computing Environment Certification: MCSA Windows Server 2012, Solaris 10, Linux+, VCP5, Azure Administrator Fundamentals, or equivalent.
• On-site daily support at the customer location.
• Willingness and ability to attain a CI Polygraph for specific roles as determined by the contract.
• Position requires lifting of objects (e.g., IT hardware), reaching, bending, kneeling (e.g., to plug in cables), and other moderately strenuous activities.
• Travel may be necessary to support mission objectives.

Responsibilities

• Responsible for monitoring and responding to complex technical control facility hardware and software problems using a variety of hardware and software testing tools and techniques.
• Serve as the primary interface with contractor support service groups or provide internal analysis to ensure proper escalation during outages or degraded system performance.
• Provide Tier I and Tier II support at remote field and garrison sites, working alongside team members and customers to ensure mission success in both austere field environments and garrison locations.
• Troubleshoot, maintain, and repair various types of hardware and software while implementing improvements to ensure reliability and performance.
• Perform systems administration of desktop and server systems connected to local and wide-area networks, load and maintain cryptographic devices and keys, and provide advice and training to end users.
• Install, configure, and maintain server and desktop systems, including performing basic cabling and integrating systems into local and wide area networks.
• Troubleshoot, maintain, and improve the integrity of network components to ensure secure and reliable operations.
• Provide desktop management, including account monitoring, security updates, and operating system installations, to support effective system administration.
• Manage and respond to Tier I and Tier II support requests, escalating issues as necessary to restore services efficiently.
• Configure operating system enhancements to optimize system performance and reliability.
• Advise and train end users to resolve technical issues and improve their understanding of IT systems and processes.
• Deploy and maintain cryptographic devices and keys to support secure communication systems.
• Take initiative to independently manage demanding customer expectations and site operations in remote or garrison locations.

Benefits

• 401K with company match
• variety of medical plan options, some with Health Savings Accounts
• dental plan options
• a vision plan
• full flex work weeks where possible
• a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• short and long-term disability benefits
• life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior