Network Support Technician – Japanese Bilingual
About The Position
This role involves providing 24/7/365 operation and maintenance support within the Network Operation Center (NOC). The technician will monitor and support network infrastructure, data centers, backbone equipment, submarine cable systems, and international transmission services. Responsibilities include troubleshooting network and infrastructure-related issues, escalating problems when necessary, supporting IT solution services, and ensuring the stable operation of critical systems. The position requires collaboration with internal teams to maintain high service availability and reliability, and participation in rotating shifts, including nights, weekends, and holidays.
Requirements
- Business-level proficiency in Japanese and English (spoken and written).
- Basic PC skills, including Microsoft Windows, Word, Excel, and other standard office applications.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Legal authorization to work in the United States without sponsorship.
Nice To Haves
- Strong communication skills in both Japanese and English.
- A proactive attitude and willingness to work in a 24/7 operational environment.
- Basic technical troubleshooting skills and an interest in networking and IT infrastructure.
- Flexibility to work rotating shifts, including night shifts and weekends.
- A customer-focused mindset with strong teamwork abilities.
- Prior experience in network operations, IT support, telecommunications, or data center environments is preferred but not required.
Responsibilities
- Provide 24/7/365 operation and maintenance support within the Network Operation Center (NOC).
- Monitor and support network infrastructure, data centers, backbone equipment, submarine cable systems, and international transmission services.
- Troubleshoot network and infrastructure-related issues and escalate when necessary.
- Support IT solution services and ensure stable operation of critical systems.
- Work collaboratively with internal teams to maintain high service availability and reliability.
- Participate in rotating shifts, including nights, weekends, and holidays.
Benefits
- Medical, Dental, and Vision Insurance
- Basic Life Insurance and AD&D Coverage
- Short-Term and Long-Term Disability Insurance
- Flexible Spending Account (FSA)
- 401(k) with Company Match
- Paid Time Off (Vacation, Sick Leave, Floating Holidays)
- 13 Company Holidays per Year
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Wellbeing Solutions Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
