Entry Level Network Support Specialist

Genesis Global Group • Hamilton Township, NJ

8d • Onsite

About The Position

This entry-level position focuses on providing essential network support within the organization. The role involves a blend of technical troubleshooting, customer service, and system administration, with a particular emphasis on cloud environments and network fundamentals. The specialist will be responsible for diagnosing and resolving issues across various hardware and software platforms, supporting end-users, and contributing to the daily upkeep of IT systems.

Requirements

• Strong troubleshooting skills with server, client, and cloud environments.
• Working knowledge with DHCP, DNS, Active Directory, Microsoft Exchange.
• Willingness to learn specialized in-house software.
• Technical School Diploma or College degree.
• 1-2 years of network support experience preferred.

Nice To Haves

• Familiarity with Exchange Online, SharePoint, OneDrive, Azure AD.
• Proficiency in navigating, deploying, and triaging of Windows operating systems.
• Knowledge of basic networking protocols, IP addressing, DNS, DHCP.
• Knowledge and experience in supporting end-users and non-human devices with remote connectivity software.
• Familiarity with best practices surrounding threat detection software, multi-factor authentication, methods for identifying and reporting potential threats, and resilience against social engineering.
• A+, Network +, MCP or related certification is desirable.
• Background in medical, clinical or diagnostic environment is a plus.

Responsibilities

• Translate technical concepts into clear instructions for end-users and clients with patience and empathy.
• Diagnose and resolve or escalate hardware and software issues across computers, printers, mobile devices, and peripherals.
• Manage users, groups, and mailboxes in cloud environments like Exchange Online, SharePoint, OneDrive, and Azure AD.
• Navigate, deploy, and triage Windows operating systems.
• Perform daily upkeep of users and groups within Microsoft Active Directory.
• Diagnose and maintain devices using basic networking protocols, IP addressing, DNS, and DHCP.
• Support end-users and non-human devices using remote connectivity software.
• Maintain awareness of cybersecurity best practices, including threat detection, multi-factor authentication, and social engineering resilience.
• Perform other similar or related duties as required or assigned.

Benefits

• Medical, Dental & Vision Insurance
• Competitive Salary
• Short and Long Term Disability
• Life Insurance
• Dependent Care Flex Spending Account
• Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)
• Legal Plan & Identity Theft Protection
• 401(k) Plan
• Paid Vacation & Holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree