Desktop Support Specialist - Entry Level

SDI Presence•Chicago, IL

2d•$21 - $24•Onsite

About The Position

The Entry Level Desktop Support Specialist is responsible for ensuring workstations and peripherals are set up with the correct software and configurations. The position will require hands-on experience with imaging, deploying machines, and troubleshooting. It is important that this person is organized and should have the ability to work both independently and as a team member. Actual computer work can vary from troubleshooting (hardware/software), rebuilds, new builds, and helping with level one network issues. This position will report to the Senior Desktop Lead.

Requirements

6+ months of experience setting up and disconnecting workstations or an interest in pursuing a career within IT
Understanding of various application installation and configuration
Strong documentation and communication skills
Ability to multitask
Able to pass a standard background check
Ability to work various shift schedules, including overnight, weekends, and holiday coverage, based on business needs.
Analytical thinking with ability to detect and resolve issues quickly
Attention to detail, ensures accurate information and documentation
Great verbal and written communication skills
Has the ability to work on site at both Chicago’s International Airports (O’Hare and Midway)
Ability to work various shift schedules, including overnight, weekend, and holiday coverage, based on business needs.

Responsibilities

Provide first line technical support for the customers for both software and hardware problems
Ability to install and connect workstations and peripherals
Assist in deploying workstations throughout the airport (when needed)
Troubleshoot any issues that may come up related to deploying new workstations
Learn custom software for workstation deployment and troubleshooting
Perform daily monitoring, administration and operational functions of the environment
Day to day monitoring of custom software, collecting and preparing statistical data for analysis on system performance and availability (monitoring of system logs, software statistics)
Documentation of Procedures for system environment (ensure that all documentation is accurate and up to date)
Document issue resolution using the helpdesk ticketing system
Submit Request for Change forms when needed.
Maintain excellent communication with all end users and other members of the technology department
Assist other team members in executing various project tasks
Work with hardware break/fix vendor as needed
Execute other assigned tasks as delegated by the Customer, Senior Desktop Team Lead
Stay updated through professional training using internal and external resources toward certification.