Network Support Specialist

ZP GroupSpringfield, VA
38d$80,000 - $105,000Onsite

About The Position

Zachary Piper Solutions is currently looking for a Network Support Specialist to support a DoD federal program in the Springfield, VA area. The Network Support Specialist will monitor system performance, assess alerts, and escalate verified issues to Tier 2 support.

Requirements

  • 1+ years of relevant experience
  • Practical experience managing LAN/WAN infrastructure and connectivity
  • Familiar with physical and digital security systems including IDS, access control, and surveillance tools
  • Comfortable with extended screen time, seated work, and tasks requiring fine motor skills, active listening, and clear communication
  • Skilled in Tier 2 troubleshooting and maintenance
  • Must have an active TS/SCI clearance

Nice To Haves

  • Bachelor's degree in related field (preferred, not required)

Responsibilities

  • Proactively monitor application and network performance to identify and address potential issues early.
  • Investigate alerts, validate incidents, and escalate complex problems to Tier 2 or higher support teams.
  • Perform initial troubleshooting and clearly document findings in the ticketing system for seamless follow-up.
  • Ensure consistent operational coverage and generate reports as needed to support team visibility and decision-making.

Benefits

  • Cigna Medical
  • Dental
  • Vision
  • 401k Plan
  • PTO (Paid Time Off)
  • Holidays
  • Sick leave as required by law

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Professional, Scientific, and Technical Services

Number of Employees

251-500 employees

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