Network Support Specialist

ZP Group • Springfield, VA

38d • $80,000 - $105,000 • Onsite

About The Position

Zachary Piper Solutions is currently looking for a Network Support Specialist to support a DoD federal program in the Springfield, VA area. The Network Support Specialist will monitor system performance, assess alerts, and escalate verified issues to Tier 2 support.

Requirements

• 1+ years of relevant experience
• Practical experience managing LAN/WAN infrastructure and connectivity
• Familiar with physical and digital security systems including IDS, access control, and surveillance tools
• Comfortable with extended screen time, seated work, and tasks requiring fine motor skills, active listening, and clear communication
• Skilled in Tier 2 troubleshooting and maintenance
• Must have an active TS/SCI clearance

Nice To Haves

• Bachelor's degree in related field (preferred, not required)

Responsibilities

• Proactively monitor application and network performance to identify and address potential issues early.
• Investigate alerts, validate incidents, and escalate complex problems to Tier 2 or higher support teams.
• Perform initial troubleshooting and clearly document findings in the ticketing system for seamless follow-up.
• Ensure consistent operational coverage and generate reports as needed to support team visibility and decision-making.

Benefits

• Cigna Medical
• Dental
• Vision
• 401k Plan
• PTO (Paid Time Off)
• Holidays
• Sick leave as required by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 251-500 employees