Network Support Specialist

Casino and•Baton Rouge, LA

About The Position

This position is an intricate part of the IT department to ensure the best technology efficiency across the property. This position will handle trouble shooting, assist with network maintenance.

Requirements

1 to 2 years of related work experience within the IT industry, preferred.
High School Diploma/GED, required.
Must be able to work Weekends, Nights, and Holidays
Able to effectively communicate in English via verbal and written.
Must be able to work in a fast-paced environment.
Must be able to obtain a state gaming permit.

Responsibilities

Ensure consistent high-quality service to all our team members and guests.
Effectively handle all service calls.
Accurately assess user issues, and research, diagnose, and resolve problems.
Promptly refer higher-level issues to other members of IT team for resolution.
Follow up with users to ensure adequate problem resolution.
Review and monitor applications and operating systems.
Review and monitor file server and data communications equipment.
Maintain integrity and security of company information through effective backup and restoration procedures and disaster recovery planning.
Perform preventive maintenance and repair services to hardware components as needed.
Implement and install new software and hardware as needed.
Remain informed about new technology available.
Review all departmental activities with IT Management team.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Perform other duties as assigned or reasonably requested by any member of management.