Network & Building Systems Support Specialist

Johnson Controls•Long Beach, CA

4d•$86,000 - $107,500

About The Position

This role will be focused on supporting three sites located in LA County for Network support, BMS Controls, and all software security features for one site. There will be dedicated remote support available to this position for details resources into the various platforms. Our goal is to provide great customer service along with meeting our contractual requirements at each of the site. How you will do it Monitor and maintain the courthouse security network infrastructure. Ensure all systems are running current and secure versions of Windows and associated software. Manage and maintain Genetec on a daily basis Troubleshoot and resolve network and security software issues in coordination with remote support teams. Troubleshoot and maintain the Building Management System (BMS) in coordination with remote support teams. Run regular reports from the BMS to support our KPI reporting requirements, working to resolve issues as they arise. Collaborate with the facility management team to ensure seamless integration of IT and building systems. Document system changes, updates, and troubleshooting procedures. Successfully complete Cap. Ex. projects to keep systems current including but not limited to cameras, hard drives, intercom systems, etc. Monitor and maintain Civic Center camera network Assist in developing Lifecycle Planning efforts for each site

Requirements

Proven experience in network administration or IT support, preferably in a facilities or security environment.
Familiarity with Windows OS maintenance and software patching.
Familiarity with Network protocols such as IP
Microsoft Server experiences and Windows 10/11 experience
Strong problem-solving skills and the ability to work independently and collaboratively.
Excellent communication skills for working with both on-site and remote teams.
Capacity to plan and coordinate internal and external resources to ensure that operations and maintenance efforts are delivered in a safe, timely and cost-effective manner
Proactive and professional verbal and written communications skills
Strong accountability and follow-through –dedicated commitment to excellence and customer satisfaction
Organization and attention to detail
Team player

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Monitor and maintain the courthouse security network infrastructure.
Ensure all systems are running current and secure versions of Windows and associated software.
Manage and maintain Genetec on a daily basis
Troubleshoot and resolve network and security software issues in coordination with remote support teams.
Troubleshoot and maintain the Building Management System (BMS) in coordination with remote support teams.
Run regular reports from the BMS to support our KPI reporting requirements, working to resolve issues as they arise.
Collaborate with the facility management team to ensure seamless integration of IT and building systems.
Document system changes, updates, and troubleshooting procedures.
Successfully complete Cap. Ex. projects to keep systems current including but not limited to cameras, hard drives, intercom systems, etc.
Monitor and maintain Civic Center camera network
Assist in developing Lifecycle Planning efforts for each site