The Systems support specialist is responsible for resolving system-related issues; monitoring and performance tuning in both self-hosted and cloud-deployed Viewpoint environments. This role serves as a support liaison between Viewpoint, third-party vendors and our customers: Provide telephone, and Internet support to customers who have questions or issues related to system configuration/setup, product functionality (attachments, scanning, printing, exporting), performance and hosted software services. Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues, and application errors. Provide expertise related to SQL Database Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites. Assist customers with Viewpoint software client/server environment (software upgrades, migration, and transformation). Effectively document and develop issues/Knowledge Base Articles and provide feedback from customers for use by Development in research and resolution of defects. Integrate AI into your workflow to automate tasks and improve efficiency.