Network & Support Manager

City of Pharr•Pharr, TX

1d•Onsite

About The Position

Join the City of Pharr as a Full-Time Network & Support Manager and immerse yourself in a dynamic work environment located in the heart of Pharr, TX. This onsite role offers an exciting opportunity to lead innovative projects that directly enhance our community. You will empower your team to solve complex problems while creating solutions that prioritize customer satisfaction. As a vital part of our energetic and forward-thinking culture, you’ll collaborate with diverse stakeholders to implement cutting-edge technology initiatives. With a competitive salary of $65,000 per year, this position not only rewards your expertise but also positions you as a key player in transforming our local services. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. Embark on a fulfilling career where you can make a significant impact while growing professionally in a supportive and engaging atmosphere.

Requirements

Proficiency in broadband infrastructure technologies, including fiber optics and wireless solutions.
Strong grasp of networking concepts such as IPv4/IPv6, VLANs, and routing.
Familiarity with telecommunication systems like VoIP/PBX configuration and call routing.
Designing and maintaining secure, scalable networks.
Utilizing monitoring tools to evaluate system performance.
Conducting project management with precision.
Ability to supervise and develop technical staff.
Providing exceptional customer service.
Preparing comprehensive reports and documentation.
Strong analytical skills.
Effective communication across various audiences.
Aptitude for managing critical tech projects while remaining calm under pressure.
Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.

Responsibilities

Overseeing the Network & Support division.
Ensuring regular attendance and hands-on presence at all City facilities.
Managing a dedicated team.
Providing comprehensive network management and administration to enhance system efficiency and business continuity.
Involved in network design assessments.
Working closely with the Broadband team on city-wide fiber optic networks.
Managing work orders to track and resolve technical issues.
Coordinating installations and support for communication equipment.
Overseeing private and public wireless networks.
Delivering routine performance reports.
Assisting various departments with technology solutions.
Developing best practices.
Managing projects from inception to completion.
Offering exceptional user support and training.
Flexibility for on-call assignments to ensure critical functions remain supported after hours.