Network Support Analyst Intern

Winsupply • Moraine, OH

3d

About The Position

The Winsupply Internship Program offers students a unique opportunity to build valuable skills through immersive classroom learning, off-site training, and a collaborative capstone project. The program is structured to promote professional development by offering mentorship, meaningful networking opportunities, and hands-on experience in real-world projects. Participants will not only develop their careers but also make a significant impact within the Winsupply organization, contributing to innovative solutions and long-term success.

We are seeking a proactive and detail-oriented Network Support Analyst Intern to ensure network connectivity, answer questions, and resolve computer problems for customers via telephone, occasionally in person, or electronically (remotely). Will provide customer assistance concerning the everyday use of computer hardware and software.

Requirements

• Currently enrolled in an accredited university or college, either at the undergraduate or master’s level.
• One semester post-graduation

Nice To Haves

• Analytical and Critical Thinking
• Builds Customer Experience
• Communication
• Planning and Organizing

Responsibilities

• Monitors, analyzes, and resolves first level incidents related to enterprise network; discovers, diagnoses, troubleshoots, facilitates repair, and reports on problems with network devices
• Takes client calls and works with remote sites to troubleshoot issues including but not limited to: PC’s, Monitors, Cisco IP Phones, Mobile Devices, Viruses, Printers, ISP modems, Web Browsers, Microsoft Office, Email, VPN, Cisco Routers, Cisco Switches, SD-WAN Routers, and EMV Devices
• Escalates tickets to the Network Operations Center (NOC), when appropriate
• Follows up on open tickets and keeps in contact with end user until issue is resolved
• Continues to improve technical knowledge through on-going training and certifications
• Monitors bandwidth utilization across entire WAN
• Occasional PC reformats and standard installations
• Performs additional duties as assigned

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed