Network Success Manager

PartnerStack is seeking a candidate who is passionate about working closely with partners to maximize the value they receive from their partnerships. The role involves managing a book of business consisting of partners within the PartnerStack network, providing strategic consultation on best practices for growth, driving adoption and engagement, and expanding business by coaching partners to join additional programs. The ideal candidate should have experience in customer success or related roles, a strong understanding of the SaaS industry, and the ability to build relationships and provide exceptional service. Working at PartnerStack offers the opportunity to be part of a fast-growing startup and a great work environment.

• Manage a book of business consisting of partners within the PartnerStack network
• Provide strategic consultation on best practices to influence growth
• Enable product & network adoption and engagement for different partner segmentation
• Drive adoption by demonstrating partner successes to date and future opportunities
• Identifying any risks to partners and advocating on behalf of the partners internally
• Expanding business by coaching partners to join additional programs in the PartnerStack marketplace
• Providing an exceptional level of service that turns partners into advocates

• 3+ years experience in customer success, program channel, customer experience or related roles
• Understanding of SaaS business and interest in keeping up with the industry
• Ability to build relationships and cultivate positive client experiences
• Focus on providing value to clients in new and effective ways
• Creative problem-solving mindset and solution-oriented approach
• Ability to thrive in a fast-paced environment and learn on the job

• Flexible working hours
• Flexibility to work abroad for up to 8 weeks at a time
• Regular social events, even while working remotely
• Annual peripheral refresh
• Competitive salary and opportunities for promotion
• High-quality health insurance, active from your first day
• HSA and Wellness Accounts
• Generous vacation and time off plan
• Employee Stock Option Plan for everyone (ESOP)
• RRSP with an employer matching component
• A digital-first environment, so you can do your best work anywhere in Canada
• A MacBook shipped to you and a budget for peripherals of your choice
• Our office space (111 Peter Street, Toronto, ON) is open to all employees
• Commitment to diversity, equity, and inclusion
• Accommodations available for employees who require them