Network Specialist

WITCC Applicant portal•Sioux City, IA

4d•$49,728•Onsite

About The Position

The purpose of this position is to provide technical support for WITCC campus network infrastructure, communication systems, and related network components. This position is responsible for maintenance, monitoring, security, and support of the College’s networking environment, connectivity, communication systems, and related technologies while providing customer service and technical assistance to students and employees.

Requirements

Associate degree or technical degree and experience in a related field
Valid driver’s license

Responsibilities

Maintain, monitor, troubleshoot, and upgrade hardware, software, cabling, and network systems as required to support all College operations.
Perform system upgrades, including hardware, software, operating systems, and network infrastructure.
Monitor, troubleshoot, and repair network systems, related components, and network integrations.
Assist with implementation of networking technology needs of the College, including servers, switches, wireless infrastructure, and other networking devices.
Perform necessary processes, procedures, and documentation related to security, cybersecurity, and business continuity.
Maintain, and upgrade classroom technology networking infrastructure and provide technical assistance to faculty and students.
Use enterprise service management and project management applications to manage internal and customer requests, projects, and support issues.
Create and maintain documentation for all processes, systems, procedures, and responsibilities.
Provide customer technical support and maintain high standards of customer service.
Support Help Desk operations and provide staff support as needed.
Assist with Help Desk tickets related to user access requests, new hire onboarding, account provisioning, and networking-related issues.
Assist with administration, support, and troubleshooting of Zoom, Microsoft 365 (O365), Okta, and printing services.
Maintain high standards of ethics and confidentiality.
Perform other related duties as required and assigned.