Network Specialist II

City & Borough of Juneau•Juneau, AK

7d•Onsite

About The Position

The CBJ Information Technology department is hiring a Network Specialist II to join our team. Join the City and Borough of Juneau’s Information Technology team as a Network Specialist II and help keep the critical systems that power our community running smoothly. If you’re a skilled networking professional who enjoys solving complex problems and supporting public services, we encourage you to apply. The ideal candidate is calm under pressure and able to recognize when critical situations require a rapid response. They approach problems pragmatically and work through them systematically while paying close attention to detail. They have strong technical skills and a desire to grow, with an eagerness to learn ever-changing technology. The candidate demonstrates excellent customer service, can clearly explain technical concepts to non-technical users both verbally and in writing, and is reliable and dependable while contributing to the overall success of the department. The Information Technology (IT) Department is a service and support department of the City and Borough of Juneau (CBJ). We are dedicated to serving and maintaining the technological needs to all members of CBJ and strive to provide all an excellent technical environment in which to function. We are a close, good-natured and dedicated group. We work well together and take pride in our ability to find solutions to all technical challenges.

Requirements

Two (2) years of experience in information systems maintenance or support which includes the maintenance of network systems.
A current Driver’s License at time of appointment and for continued employment.
A tower climbing certificate.
Must be legally authorized to work in the United States by the time of hire.
Must be able to document education and work experience in the application.

Nice To Haves

Bachelor’s degree from an accredited college in Computer Information Systems or related field will substitute for one (1) year of the required experience.
Graduate study in computer science may be substituted for up to one (1) year of the required experience on the basis of two (2) semester hours (3 quarter hours) for each month of experience.

Responsibilities

Monitor the City’s network environment to maintain awareness of operational status, including outages or slowdowns.
Track usage trends, establish performance baselines, and use that data to proactively identify and address bottlenecks, inefficiencies, or vulnerabilities.
Provide regular reports to IT management on network performance and potential risks.
Ensure the network infrastructure supports City operations in a reliable and cost-effective manner.
Recommend upgrades or replacements for aging technology.
Plan LAN/WAN improvements based on usage trends.
Identify and reduce single points of failure.
Administer and maintain key network services such as DNS, routing, firewalls, and VPN access.
Monitor performance and quickly troubleshoot and resolve service disruptions.
Serve as a subject matter expert for the City’s email system, supporting server maintenance, mailbox management, email security, and troubleshooting delivery issues.
Assist with eDiscovery requests for public information and legal records.
Support Active Directory operations, including maintaining domain controllers, managing user objects, and developing and maintaining Group Policy Objects while resolving policy conflicts.
Help maintain network security by monitoring infrastructure security requirements and supporting compliance needs such as CJIS, TSA, USCG, and HIPAA where applicable.
Install and maintain point-to-point microwave radios used for communications infrastructure.
Maintain equipment configurations.
Ensure proper licensing coordination.
Research new technologies.
Develop network design recommendations.
Assist with helpdesk requests related to email, networking, or specialized applications when needed.