Network Services Technician - Audio Visual, Event Technology

Pinnacle Live•Boston, MA

1d•$25 - $29•Onsite

About The Position

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations. We deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We are looking for dedicated and determined people to work behind-the-scenes to make these events happen. Pinnacle Live is a Collaborative Crusader, empowering employees to tackle tough challenges and deliver unforgettable hospitality and live event experiences.

Requirements

High School Graduate or equivalent
General computer proficiency and willingness to learn new platforms
Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties.
Strong technical aptitude
Strong understanding of layer 2 & 3 TCP/IP networking principles
Knowledge of layer 2 VLANs, including set-up and configuration
Demonstrated knowledge of virtual private networks (VPN)
Must have a working knowledge of a variety of computer software programs
Work requires continual attention to detail.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

Nice To Haves

One to Two (1-2) years’ exposure to audio visual and/or hospitality industry preferred

Responsibilities

Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service.
Communicate capabilities to clients in coordination with hotel sales.
Manage the installation, configuration and testing of equipment attached to the network (temporary or permanent).
Assists with and/or approves network design and architect of any requested temporary circuits or wireless networks according to client specifications.
Troubleshoot and assist client with networking and AV equipment, including client laptops.
Prioritize, organize, and execute networking activities and while participating in AV activities including sets, strikes, storeroom maintenance, general customer service and inventory maintenance.
Participate in the maintenance of in-house networking systems.
Manages sales process for maximum capture of business and revenue.
Assists with technical client consultations onsite visits, conference calls, etc.
Coordinate with Sales and Operations management in the configuration and setup of client networking needs before group arrival.
Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are properly documented.
Maintain accurate client event information within the Company’s business systems.
Drive inventory processes for all networking equipment inventory.
Review daily invoices with client and obtain client’s signature on invoice(s) as needed.
Ensure any lost, stolen, or damaged equipment is immediately reported to management.
Make sure all Company occupied areas are clean, organized, and up to Company standards.
Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
Comply with all Company policies and procedures.
Other duties as assigned.