Network Request Fulfillment Project Manager

CACI International•Sterling, VA

44d

About The Position

We are seeking a detail-oriented and proactive Network Request Fulfillment Project Manager to support our network request fulfillment projects. This role will work closely with the Project Lead to implement and optimize procedures for efficiently handling network requests, ensuring high-quality service delivery and customer satisfaction.

Requirements

Bachelor's degree in technical management, or related field
7+ years of work related experience
TS/SCI with Poly required
Understanding of networking concepts, technologies, and best practices
Proven experience in leading IT projects, particularly in process improvement
Familiarity with IT service management frameworks (e.g., ITIL)
Experience with ticketing systems and IT service management tools
Excellent project management skills
Strong analytical and problem-solving abilities
Outstanding communication and interpersonal skills
Ability to work effectively in a team environment

Nice To Haves

ITIL certification preferred; additional PM certifications (e.g., PMP) a plus

Responsibilities

Assists the Lead as needed
Lead projects to design, implement, and enhance network fulfillment service requests.
Assist in the development and maintenance of standard operating procedures (SOPs) for handling network requests.
Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs.
Implement and manage tools and technologies to support efficient request fulfillment.
Assist in the development and monitoring of KPIs and metrics to measure and improve request fulfillment performance.
Oversee the request fulfillment queue, ensuring proper prioritization and resource allocation.
Assist in the development and maintenance a knowledge base for common network requests and solutions.
Provide regular reports on request fulfillment performance to senior management.
Identify and implement automation opportunities to streamline request projects.
Manage relationships with vendors and service providers involved in request fulfillment.
Ensure compliance with relevant IT governance frameworks, customer and industry standards
Collaborate with cross-functional teams to ensure smooth fulfillment of service requests
Ability to work effectively in a team environment