Change Request Coordinator

Corelation Inc•San Diego, CA

12h

About The Position

Recognized as a Top Workplace in San Diego, we live and work by our core values of integrity, collaboration, innovation, respect, and service. At Corelation, we invest in our people through competitive pay, outstanding benefits, and a culture that values growth and connection. Our offerings include a generous 401(k) retirement plan, an extensive paid time off policy, and a supportive, high-performing work environment. When you join the Corelation team, you’re embarking on a journey of meaningful professional and personal development. What we are looking for: The Change Request Coordinator is responsible for coordinating and supporting all client needs associated with the development and delivery of client generated Change Requests including new and existing Batch scripts, User Interface scripts, Interfaces, Reports and Forms. This role ensures that client change requests are effectively reviewed and processed efficiently.

Requirements

One to three years of similar or related experience.
(1) A college degree (non-technical discipline) or (2) multi-craft skills acquired through extensive on-the-job training or apprenticeship programs or (3) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training.

Nice To Haves

Knowledge of Keystone platform is desired.

Responsibilities

Serves as the initial liaison for all client-initiated Change Request submissions.
Responsible for reviewing and vetting all client generated Change Requests for duplicates, completeness, accuracy, and clarity.
Communicates directly with clients, answering questions, requesting information as needed, provides progress updates etc.
Can effectively distinguish between Change Requests (new and enhanced functionality), and other request types, Incidents requiring troubleshooting, Professional Services Projects (Special Projects and Professional Services Consulting) and redirects non-change requests to the appropriate team as needed.
Has broad knowledge and detailed understanding of all processes associated with client generated change requests and the ability to clearly distinguish between the various Change Request Types; Batch Scripts, UI Scripts, Interfaces, Reports and Forms.
Ensures that change requests provide proper details, are clearly understood, and assigned to the appropriate development squad.
Works closely with Business Analysts to prioritize and effectively communicate internal and external expectations for estimates, development timelines, testing and delivery of change requests.
Assists with the research and resolution of change requests.
Ensures prompt escalation of Change Request issues as required.
Performs other duties as assigned.