Network Program Manager

Kyndryl•New York, NY

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. As the Network Program Manager you will manage the relationship between Kyndryl and our Network provider on the RTX account. The Network Program Manager (NPM) role is justified by the growing scale, complexity, and cross‑functional nature of the organization’s network initiatives. As network infrastructure becomes increasingly critical to business operations, there is a clear need for dedicated program management to ensure initiatives are delivered on time, within scope, and aligned with strategic priorities. A Network Program Manager provides centralized oversight of multiple, interdependent network projects such as data center builds, network refreshes, cloud and hybrid connectivity, security enhancements, WAN/SD‑WAN rollouts, vendor transitions, and major operational improvements. Without this role, these efforts often rely on engineers to perform informal coordination, which can slow delivery, increase risk, and divert technical resources from their core responsibilities. The NPM acts as the coordination point between Network Engineering, Operations, Security, Application teams, Facilities, Finance, and vendors. This role ensures that dependencies, risks, timelines, budgets, and resource constraints are identified early and actively managed. As a result, projects are more predictable, better documented, and less prone to scope creep or last‑minute escalations. Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management Lead. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework. As a visionary leader, you will inspire and guide our team of experts to deliver high-quality and reliable information technology services. Working closely with the latest systems, software products, and networked devices, you will align our solutions perfectly with our customers' evolving business needs. Your deep knowledge of the services we provide paired with your understanding of customer businesses, will enable you to propose and implement tailored solutions that exceed their expectations. You will be an integrated part of our customer account structure, fostering strong relationships with our customers and collaborating closely with our Delivery Partner. Together, you will create an environment that promotes innovation, collaboration, and customer success. By owning the technical and managerial support for our field engineers, technicians, system administrators, subject matter experts, and product support personnel, you will empower them to deliver, manage, maintain, and deploy IT services effectively. When it comes to troubleshooting incidents, problems, changes, and escalations, you will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Your expertise will be crucial in ensuring that our systems run smoothly, offering our customers a seamless experience. As a Delivery Management Lead, you will have the unique opportunity to collaborate with an exceptional team of Delivery Partners, Architects, and SREs (Site Reliability Engineers). Together, you will co-create, design, deploy, and maintain reliable, available, and future-proof systems and services. Your innovative ideas and leadership skills will play a vital role in shaping the technological landscape of our organization and the industry as a whole. If you are ready to make an impact, drive customer success, and be at the forefront of technological advancements, this is the role for you. Join our team and be part of an exhilarating journey as we reshape the IT services landscape with creativity, passion, and excellence.

Requirements

5 years or more experience supporting RTX or similarly large, complex aerospace or defense enterprise environments with long operational histories.
Familiarity with legacy network architectures and incremental modernization efforts.
Min 5 years Experience operating within regulated, multi‑site, globally distributed environments.
Proven ability to navigate account‑specific governance, escalation models, and stakeholder dynamics.
Ability to quickly build credibility by understanding historical decisions, prior challenges, and existing constraints within the account.
Relevant IT service management or networking certifications (CCNP, CCIE, JNCIP, or equivalent)
Strong understanding of enterprise network environments (LAN, WAN, firewalls, VPNs, wireless)
US Restricted
5+ years of experience leading delivery teams and quality services to customers
Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
Experience in leading teams through incident, problem and change management, as well as root cause analysis
Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes

Responsibilities

Manage the relationship between Kyndryl and our Network provider on the RTX account.
Provide centralized oversight of multiple, interdependent network projects such as data center builds, network refreshes, cloud and hybrid connectivity, security enhancements, WAN/SD‑WAN rollouts, vendor transitions, and major operational improvements.
Act as the coordination point between Network Engineering, Operations, Security, Application teams, Facilities, Finance, and vendors.
Ensure that dependencies, risks, timelines, budgets, and resource constraints are identified early and actively managed.
Ensure customers receive top-notch service within a contractual framework.
Inspire and guide a team of experts to deliver high-quality and reliable information technology services.
Align solutions perfectly with customers' evolving business needs.
Propose and implement tailored solutions that exceed customer expectations.
Foster strong relationships with customers and collaborate closely with our Delivery Partner.
Own the technical and managerial support for field engineers, technicians, system administrators, subject matter experts, and product support personnel.
Provide swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment.
Collaborate with Delivery Partners, Architects, and SREs to co-create, design, deploy, and maintain reliable, available, and future-proof systems and services.