Network Program Manager - Remote

UnitedHealth Group•Eden Prairie, MN

2d•$91,700 - $163,700•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Network Program Manager is responsible for leading cross-functional initiatives that support provider network operations, data management, credentialing technology, operational reporting, process improvement, and implementation efforts across Optum Health. This role serves as a key liaison between business stakeholders, operations teams, technology partners, vendors, and leadership to drive strategic initiatives, improve operational efficiency, and deliver high-quality business outcomes. The ideal candidate is a proactive problem solver with strong project management, relationship management, analytical, and communication skills who can manage multiple priorities in a fast-paced environment while driving accountability and measurable results. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

5+ years of project, program, operations, healthcare, or business management experience
3+ years of experience leading cross-functional initiatives
Experience developing operational reporting and performance metrics
Demonstrated ability to manage multiple priorities and deadlines
Demonstrated experience conducting cost-benefit analyses and presenting recommendations to leadership
Advanced Microsoft Office skills including Excel, PowerPoint, Teams, and SharePoint
Solid written, verbal, and presentation communication skills
Proven ability to influence stakeholders without direct authority

Nice To Haves

PMP, Lean Six Sigma, Agile, or related project management certification
Healthcare, provider network, credentialing, or provider data management experience
Experience with ServiceNow, Power BI, Smartsheet, and Microsoft Power Platform
Experience supporting healthcare operations, provider data management, network operations, or shared services environments
Experience supporting technology implementations and operational transformation initiatives
Advanced knowledge of SharePoint Online, including site architecture, content management, security controls, and collaboration tools
Experience working with vendors and third-party partners

Responsibilities

Lead complex initiatives from intake through implementation, monitoring timelines, risks, dependencies, and deliverables
Develop and maintain project plans, status reports, meeting materials, and executive updates
Conduct cost-benefit analyses (CBAs), business impact assessments, and data analysis to support strategic decision-making
Facilitate cross-functional meetings, document decisions, and drive action item completion
Coordinate implementation, enhancement, and optimization efforts across operational and technology teams
Monitor project health and escalate risks or barriers as appropriate
Identify opportunities to improve operational workflows, reduce manual effort, and increase efficiency
Lead process mapping, documentation, and standardization initiatives
Develop and maintain SOPs, job aids, and governance documentation
Drive continuous improvement efforts aligned with organizational goals
Develop and maintain operational reporting, dashboards, and performance metrics
Analyze trends, identify opportunities, and provide actionable recommendations to leadership
Support data governance and ensure accuracy, consistency, and integrity of reporting
Translate complex operational data into meaningful business insights
Build strong partnerships across provider network operations, credentialing, technology, implementation, and leadership teams
Serve as a trusted advisor and point of contact for assigned initiatives
Communicate project updates, risks, accomplishments, and recommendations to stakeholders
Facilitate alignment across business partners to achieve shared objectives
Support vendor relationships and ongoing performance monitoring
Coordinate issue resolution and enhancement requests with internal and external partners
Evaluate technology capabilities and identify opportunities for automation and optimization
Participate in testing, implementation, and change management activities