Network & Physical Security Systems Support Engineer

Real Soft • Charlotte, NJ

5d • Hybrid

About The Position

This role supports Corporate Services IT and Network Engineering through a shared-resource model. It covers weekend network change-window validation for physical security and facilities systems, and weekday Business As Usual (BAU) support across physical security infrastructure, general IT operations, and network migration documentation. The role is based in Charlotte, NC, with Iselin, NJ or Frisco, TX considered. It includes a hybrid work schedule with weekend on-call/scheduled shifts for SDA Migration change windows and select weekday hours for BAU support.

Requirements

• Hands-on network change-window support (pre/post-change validation, MOP execution)
• Working knowledge of SD-Access (SDA) or similar SDN architecture, at a validation/troubleshooting level
• Direct experience with at least one enterprise VMS/access control platform (Genetec Security Center or Lenel OnGuard)
• IP camera infrastructure troubleshooting (AXIS or comparable)
• Standard IT support functions: provisioning, imaging, asset tracking, onboarding/offboarding
• Strong written documentation skills
• Ability to work standing weekend shifts as a core job requirement
• Comfortable managing dual reporting lines across two internal teams

Nice To Haves

• Genetec Security Center or Lenel OnGuard certification
• CCNA/CCNP or equivalent Cisco networking certification
• AXIS Certified Professional or equivalent
• Facilities/environmental monitoring systems experience
• Scripting/automation exposure (PowerShell, Python)
• ServiceNow or similar ITSM platform experience
• Prior experience in regulated industries (financial services, healthcare)

Responsibilities

• Weekend network change-window support (pre/post-change validation, MOP execution)
• Weekday BAU support across physical security infrastructure
• Weekday BAU support for general IT operations
• Weekday BAU support for network migration documentation
• IP camera infrastructure troubleshooting
• Standard IT support functions: provisioning, imaging, asset tracking, onboarding/offboarding

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed