Network Performance Associate Director

Verizon•Henderson, NV

11d•Hybrid

About The Position

When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Requirements

Bachelor’s degree or four or more years of work experience.
Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
Wireless Systems Performance experience.
Willingness to travel.
A valid Driver's license

Nice To Haves

A Master's degree.
Demonstrated Network Performance experience.
Ability to adapt to changes, consider different viewpoints, and the ability to learn new skills and concepts as our network transforms.
Coaching, feedback, and teamwork skills.
Experience working in an environment with employees represented by a collective bargaining agreement.
A track record of being able to lead teams/individuals to meet the goals assigned by the business, as well as guide people to finding solutions to issues identified in the network.
Ability to be a team player and will work with all departments to help solve issues, develop processes, and be a leader on the Northern CA management team.

Responsibilities

Lead and manage a highly motivated and successful System Performance Engineering team.
Oversee the successful implementation of new assets into the existing network in support of regional goals and customer satisfaction.
Identify issues in the network and drive solutions to fix the identified issues.
Provide proficient direction with Airwave, DMAT, RTT, ELPT, ALPT, 5GPT, and other performance-related tools.
Leverage Data analytics to gain insights & improve Key Performance Indicators for various technologies (4G, 5G, Volte, Standalone).
Make recommendations on strategies to improve both network performance and customer experience.
Be a team player and work with peers, Engineering counterparts, and Network Assurance to deliver on the POR and set up processes to ensure the market’s long-term success.
Interface with Sales, Customers, City officials, First Responders, and other community groups.
Work closely with RF design and operations peers to deploy solutions during emergency situations, music festivals, and any large gatherings.
Coach a diverse team of experienced engineers, guiding their learning and development, and ensuring they have the resources to deliver on their goals.
Conduct long-term planning to ensure performance solutions are tracked and included in network upgrades and redesigns.
Ensure network performance remains consistent with the business's changing requirements.
Lead engineers through change as our network and skill sets transform.
Manage the operation and maintenance of all technologies necessary to expand and evolve the network to meet customer demand for new and improved service offerings.
Collaborate with internal teams and peers to determine the business needs and execute data requests.
Drive continuous improvement, leveraging the latest industry knowledge and methods for ensuring network performance.
Ensure the organization meets the metrics set forth by leadership, including administrative, auditory, and KPIs.
Ensure the security, safety, and environmental compliance of systems and facilities are in accordance with corporate guidelines.