Director of Network Performance and Improvement

Harlem Childrens Zone • New York, NY

5d • Onsite

About The Position

Harlem Children’s Zone (HCZ) Promise Academy seeks a Director of Network Performance & Improvement for the upcoming school year. This role is responsible for advancing organizational effectiveness through data analysis, performance management, cross-functional project leadership, and continuous improvement efforts. The Director will oversee the development and monitoring of network goals and key results (OKRs), analyze performance data to inform decision-making, and coordinate initiatives that strengthen outcomes for scholars and staff. This role will also support the planning and execution of network-wide programming, including leadership retreats, professional development days, and other organizational priorities.

Requirements

• Bachelor's degree required; master's degree preferred.
• Minimum of five years of experience in project management, performance management, continuous improvement, data analysis, operations, education leadership, or a related field.
• Experience working within a school system, charter network, nonprofit organization, or other mission-driven organization strongly preferred.
• Demonstrated success managing complex, cross-functional projects from planning through implementation.
• Experience developing and monitoring performance metrics and OKRs preferred.
• Strong analytical skills with experience using data visualization and reporting tools.
• Exceptional written and verbal communication skills, including the ability to translate data into clear, actionable recommendations.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Ability to build relationships and influence stakeholders across all levels of an organization.
• Visionary and strategic thinker who can build a new function from the ground up.
• Inspirational leader who can coach and develop others while setting a high bar for excellence.
• Proactive problem-solver with a growth mindset.
• Deep commitment to educational equity and the success of all scholars.
• Passionate about HCZ’s cradle-to-career mission and college-going culture.
• Respects and understands Harlem’s cultural context, and engages community and families with humility and respect.
• Believes in the power of collaboration across school staff, families, and external partners to ensure scholar success.
• Strong data analysis skills with the ability to translate insights into action.
• Exceptional written and verbal communication skills.
• Organized, detail-oriented, and adept at managing multiple priorities.
• Skilled in implementing evidence-based interventions and monitoring fidelity.
• Comfortable with technology platforms related to student data and learning management systems.
• Student-centered and equity-driven.
• Resilient, reflective, and growth-oriented.
• Collaborative and relational, yet decisive when necessary.
• Bold thinker with the courage to challenge the status quo in service of scholar achievement.

Nice To Haves

• Master's degree preferred.
• Experience developing and monitoring performance metrics and OKRs preferred.

Responsibilities

• Develop and maintain network-wide dashboards, reports, and scorecards to monitor progress toward organizational goals and OKRs.
• Analyze quantitative and qualitative data to identify trends, opportunities, risks, and areas for improvement.
• Partner with network leaders to establish performance metrics and monitor progress across academic, operational, talent, and enrollment priorities.
• Synthesize complex information into clear, actionable insights and presentations for senior leadership, boards, and other stakeholders.
• Ensure the accuracy, integrity, and consistency of network reporting systems.
• Lead the implementation and monitoring of network continuous improvement processes and routines.
• Facilitate regular progress reviews, reflection cycles, and accountability structures across departments.
• Identify opportunities to streamline processes, improve collaboration, and enhance organizational effectiveness.
• Support leaders in developing action plans and monitoring progress toward established goals.
• Promote a culture of data-informed decision-making and continuous learning.
• Coordinate network-wide initiatives aligned with organizational priorities, including enrollment growth, teacher pipeline development, and other emerging needs.
• Develop project plans, timelines, milestones, and success measures for key initiatives.
• Monitor implementation progress and ensure alignment across departments.
• Identify barriers to execution and recommend solutions to support successful outcomes.
• Design and coordinate network-wide events and experiences, including leadership retreats, professional development days, convenings, and other cross-functional meetings.
• Collaborate with internal teams to develop agendas, materials, logistics, and communications.
• Manage project timelines and operational plans to ensure high-quality execution.
• Support additional operational priorities within the Superintendent's Office and Business Administration team as needed.

Benefits

• Highly competitive base salaries
• Up to $30,000 Student Loan Forgiveness
• Paid time off
• Employee referral bonus
• Career advancement
• No-cost health insurance
• Life Insurance
• Short-term and long-term disability
• Additional voluntary benefits
• Wellness discounts
• Commuter benefits
• Financial wellness perks
• Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more).

What This Job Offers

• Job Type: Full-time
• Career Level: Director