Network OSS Engineer

Summit Broadband•Orlando, FL

13h•Onsite

About The Position

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida is seeking a Network OSS Engineer join our team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best. Position Summary: The Network OSS Engineer will support the Service Activation Domain. They will be responsible for assisting in design, development, and implementation of enterprise-wide customer premises equipment activation, service provisioning, and operations applications and their associated operating systems and databases, as well as for Application Administration of CPE activation, provisioning, and operations platforms applications. They will actively participate in full life cycle of systems engineering activities of high-quality, scalable solutions.

Requirements

BS or equivalent
+10 years of relevant experience
SME on multiple platforms and/or systems under specialty and with a detailed understanding of how multiple systems interact.
Ability to innovative solution to unique problems
Able to work independently with minimal supervision and minimal work reviews while meeting outcomes and goals provided by department head/organizational leadership
Experience in providing guidance and training to team and other departments
Exercises substantial initiative/judgment in work methods and in interpreting goals
Able to give effective presentations to critical/high level customers and effectively represent work group on review panels and cross-organizational teams.
Can write convincing proposals and reports with necessary documented evidence for external consumption
Knowledge of end-to-end service design and operations of voice, video, data, and business services
Knowledge of provisioning process
Knowledge of firmware deployment process
Microsoft Applications i.e. Excel, Word, Powerpoint
Google Application Suite i.e. Drive
Service NOW Ticket Systems

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience
Works with Product, IT Service Delivery and Advanced Engineering to determine needs
Reviews existing integration capabilities, data sources, cost and functionality
Creates work effort estimates for assigned tasks and support prioritization and release management
Deployment of core code modules, unit test tools and release notes for enhancements and bug fixes.
Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software
Use established change management processes, requiring operational procedures to be performed with minimal customer impact, (i.e. during established maintenance window)
Documents systems configurations and upgrades
Implements change control policies and disaster recovery plans.
Monitors and assists in managing applications, device availability, network conditions and system reliability and performance, service and program maintenance and storage resources
Works on multiple highly complex major projects requiring innovative, original solutions
Plans multiple projects simultaneously.
Estimates, tracks & completes project on time and within budget, where results are key to successful completion of major projects/programs
Leads group of engineers and technicians, responsible for budget and manpower estimates
Some travel may be required
Other duties as assigned