Network Operator

Valero • San Antonio, TX

6d • Onsite

About The Position

As a Network Operator at Valero, you will join the team responsible for 24/7 alarm response, incident analysis, troubleshooting and dispatch, enterprise job control, customer support, and general Level 1 and Level 2 I/S services across Valero business units and locations. The role follows a quarterly rotating shift schedule that may include nights and weekends and is based on-site at Valero’s San Antonio location. This is an hourly, non-exempt position eligible for overtime pay.

Alongside monitoring and support duties, the position aims to reduce operational toil by taking ownership of repeatable tasks traditionally handled by Level 2 and Level 3 teams. You will work with those teams to document, standardize, and automate operational procedures, streamline workflows, and improve service delivery. The position also contributes to automation initiatives through scripting, orchestration, and process improvement.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a Technology or Network Operations Center in a large enterprise environment.
• At least 2 years of experience with first-level administration and troubleshooting of Windows Servers, virtual machines, and Telecom Circuits.
• Able and willing to work on-site, in person, at the Valero San Antonio location.

Nice To Haves

• Bachelor’s degree or higher, or foreign equivalent degree, in Computer Science, Engineering, Information Technology, or a related field.
• Windows Server administration experience.
• PowerShell scripting experience.
• VMware vSphere or other hypervisor experience.
• BMC Control-M Workload Automation experience.
• OpenText Operations Bridge, Network Node Manager, Network Automation, or SMAX experience.
• Experience with modern data protection platforms such as Rubrik or Cohesity.
• Microsoft System Center Operations Manager (SCOM) experience.
• Cisco routing, switching, or UCS experience.

Responsibilities

• Monitor and respond to alarms from Valero I/S infrastructure and applications.
• Open and facilitate support calls with third-party providers.
• Create, monitor, and troubleshoot scheduled jobs.
• Resolve incidents independently and assist with complex incident troubleshooting and resolution.
• Execute well-documented operational tasks transitioned from Level 2/3 teams.
• Collaborate with engineering and operations teams to identify and automate repetitive tasks.
• Maintain and improve runbooks and knowledge base documentation.
• Support scripting, orchestration, and process improvement efforts as part of Valero’s automation initiatives.
• Follow ITIL-based service management processes for Change, Incident, and Request.

Benefits

• Competitive pay and annual bonus program.
• 100% match on 401(k) contributions up to 7%, with immediate vesting.
• Company-sponsored pension plan.
• Comprehensive healthcare and wellness programs.
• Valero Daycare Center.
• Employee and Family Wellness Center.
• Free access for employees and spouses to a 24-hour fitness center with tennis and basketball facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED