Network Operator

Valero • San Antonio, TX

1d • Onsite

About The Position

Valero is the best-in-class producer of essential fuels and products that are foundational to modern life. We invite you to join our ~10,000 employees to drive exceptional results for our company, the energy industry and our community. As a Network Operator, you will work on the team responsible for 24/7 alarm response, incident analysis/troubleshooting/dispatch, enterprise job control, customer support, and general level 1 and level 2 I/S services across all Valero business units and locations. This position works on a shift schedule that may include nights and weekends and rotates quarterly. In addition to core monitoring and support duties, this role is designed to reduce operational toil across the enterprise by taking ownership of repeatable tasks traditionally handled by Level 2 and Level 3 teams. You will work closely with those teams to document, standardize, and automate operational procedures—helping to streamline workflows and improve service delivery.

Requirements

• High School Diploma or GED
• 2+ years of experience in a Technology or Network Operations Center in a large enterprise environment.
• 2+ years of experience with first level administration and troubleshooting of Windows Servers, virtual machines, and Telecom Circuits.
• Able and willing to work on-site, in-person at the Valero San Antonio location, required.

Nice To Haves

• Bachelor's degree (or higher) or foreign equivalent degree in Computer Science, Engineering, Information Technology or related field.
• Windows Server administration experience
• PowerShell scripting experience
• VMware vSphere or other hypervisor experience
• BMC Control-M Workload Automation experience
• OpenText Operations Bridge, Network Node Manager, Network Automation or SMAX experience
• Modern data protection platforms (e.g., Rubrik, Cohesity) experience
• Microsoft System Center Operations Manager (SCOM).
• Cisco routing, switching, or UCS experience

Responsibilities

• Monitor and respond to alarms from Valero I/S infrastructure and applications.
• Open and facilitate support calls with third party providers.
• Create, monitor, and troubleshoot scheduled jobs.
• Resolve incidents independently and assist with complex incident troubleshooting and resolution.
• Execute well-documented operational tasks transitioned from Level 2/3 teams.
• Collaborate with engineering and operations teams to identify and automate repetitive tasks.
• Maintain and improve runbooks and knowledge base documentation.
• Contribute to Valero’s automation initiatives by supporting scripting, orchestration, and process improvement efforts.
• Follow ITIL based service management processes (Change, Incident, Request).

Benefits

• Competitive Pay and Annual Bonus Program
• 100% match on 401(K) up to 7%
• Company-sponsored Pension Plan
• Comprehensive Healthcare and Wellness Programs
• Valero Daycare Center
• Employee & Family Wellness Center
• State-of-the-art 24-hour Fitness Center free for employees and spouses with access to Tennis and Basketball Facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED