Network Operator

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates • White Plains, AL

9d • $95,000 - $105,000 • Remote

About The Position

The Network Operator supports and maintains the Firm’s production infrastructure, which operates 24x7x365, to help ensure maximum availability and performance of all services. As part of a team, the role takes ownership of production infrastructure, including WAN and LAN administration, analysis, installation, configuration, maintenance, and documentation. The position is primarily remote but requires employees to live within commuting distance of the White Plains office. The scheduled shift is Monday through Friday, 7:00 a.m. to 3:30 p.m. EST.

Requirements

• Hands-on expertise maintaining and supporting Windows services in a virtualized environment, including Microsoft Exchange, SharePoint, DNS, DHCP, Active Directory, file permissions, and security.
• Practical experience with TCP/IP networking.
• Significant hands-on experience administering and troubleshooting VMware clusters in a high-availability environment, including Windows and Linux guest operating systems.
• Significant experience and expertise in network monitoring, event detection, analysis, and incident response.
• Significant hands-on experience and expertise with Cisco switching and routing.
• Strong knowledge of networking concepts, including DNS, switching, routing, and firewalls.
• Strong critical-thinking, troubleshooting, problem-solving, and customer-service skills.
• Ability to manage critical situations and maintain solid relationships with the Firm’s business services professionals.
• Ability to anticipate problems, communicate them, and resolve them when appropriate.
• Ability to take ownership of issues and responsibility for customer satisfaction and service success.
• Strong verbal and written interpersonal and communication skills.
• Close attention to detail.
• Ability to handle multiple projects and shifting priorities.
• Ability to handle sensitive matters and maintain confidentiality.
• Ability to organize and prioritize work.
• Ability to work in a demanding, fast-paced environment, independently and effectively as part of a team.
• Flexibility to adjust hours and work the hours necessary to meet operational and business needs.
• High school diploma, three years of relevant experience, or a Military Occupational Specialty.
• Minimum of five years of related experience.

Responsibilities

• Lead and participate in proactive service management and incident response to eliminate or mitigate operational issues that affect end users.
• Monitor the health, performance, and availability of computer systems using various tools.
• Troubleshoot and resolve malfunctioning hardware, software, and environmental alerts.
• Perform root cause analysis and escalate issues to the team for remediation.
• Collaborate with the team and, when needed, internal and external engineering resources to resolve problems.
• Proactively triage or troubleshoot alerts, events, and issues affecting the Firm’s production IT infrastructure.
• Follow standard operating procedures for scheduled tasks.
• Coordinate with third-party vendors, satellite office contacts, and other IT teams to solve problems and communicate updates.
• Respond to incidents and document defects and resolutions in detail.
• Help expand the NOC expert knowledge base and maintain system health records.
• Use the Firm’s ticketing system to update, track, and resolve incidents.
• Escalate service-impacting technical issues requiring immediate response or troubleshooting to management, and coordinate appropriate engineering resources to resolve them promptly.
• Maintain communication with internal teams and external stakeholders so they are kept informed in a timely manner.
• Use effective interpersonal, written, and verbal communication to support work relationships.
• Manage Firm resources responsibly.
• Comply with and understand Firm operations, policies, and procedures.
• Perform other related duties as assigned.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care, including medical, dental, and vision coverage; savings plan/401(k); and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental leave.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED