Network Operator, Data Center Operations
About The Position
Fluidstack is building civilization-scale infrastructure for AI, aiming to deliver 10 to 100s of GWs of compute faster than anyone else. The Data Center Operations Team operates at the scale of a nation, not a building, and runs flawless operations within live construction zones. This role involves writing the playbook, not inheriting it, and setting standards as the company scales. The Network Operator serves as the on-site Tier 3 escalation point for network and structured-cabling incidents across the site's AI infrastructure. Responsibilities include troubleshooting and resolving physical-layer faults, validating repairs, and driving rapid resolution of issues impacting customer workloads. The role acts as an escalation path for Tier 1 and 2 technicians, partners with Network Operations on deeper investigations, and owns structured cabling and fiber infrastructure. The operator must interpret device-level diagnostics to confirm physical repair restored connectivity and escalate out-of-scope issues with clear documentation, taking ownership through resolution as the sole on-site network and ICT resource.
Requirements
- On-site network or cable-plant specialist experience in a data center, owning physical-layer troubleshooting end to end.
- Deep knowledge of structured cabling and fiber (testing, termination, fault isolation).
- Ability to read device diagnostics well enough to validate repairs.
- Understanding of network fundamentals (TCP/IP, switching, optics) to bridge cabling and the network stack.
- Experience operating as the sole escalation resource on-site and taking incidents through to resolution.
- Proficiency in rigorous documentation so Network Operations can pick up cleanly when an issue exceeds on-site scope.
Nice To Haves
- High-density AI or hyperscale fabrics.
- Fiber certification (BICSI, Fluke).
- Optical transport experience.
- InfiniBand or high-speed Ethernet experience.
Responsibilities
- Serve as the on-site Tier 3 escalation point for network and structured-cabling incidents across the site's AI infrastructure.
- Troubleshoot, diagnose, and resolve physical-layer faults, validate repairs, and drive rapid resolution of issues hitting customer workloads.
- Act as the escalation path for Tier 1 and 2 technicians, and partner with Network Operations on deeper investigations.
- Own structured cabling and fiber infrastructure, and interpret device-level diagnostics well enough to confirm a physical repair restored connectivity.
- Escalate out-of-scope issues to Network Operations with clear documentation, and take ownership through resolution as the sole on-site network and ICT resource.
Benefits
- Competitive total compensation package (salary + equity).
- Retirement or pension plan, in line with local norms.
- Health, dental, and vision insurance.
- Generous PTO policy, in line with local norms.
- Equity in the form of stock options.
- Commitment to pay equity and transparency.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
