Critical Facilities Operations Center Operator, Data Center Operations

Apple•Mesa, AZ

2d•Onsite

About The Position

Join Apple’s Information Systems and Technology (IS&T) organization, the engine behind everything Apple does for customers and for the people who build for them. IS&T is Apple's central nervous system, supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly. Infrastructure Services, part of IS&T, is the foundation of Apple's global network operations, managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple. We are seeking a Facilities Operations Center (FOC) Operator committed to working in a critical environment that values continuous improvement and embraces change. The Data Center Operations team thrives with individuals who take pride of ownership for the services provided in our critical environments, actively managing and maintaining systems that expand our customer support capabilities and assist the world with their daily lives. In this role, you will address complex topics pertaining to applications, devices, processes, and systems that craft how we maintain and operate our facilities in the most balanced and innovated approach possible.

Requirements

2+ years experience with EPMS, BMS and/or FLS controls systems
1–3 years of experience in critical facilities, data center environments, industrial plant operations, mission-critical operations center, or military technical ratings (e.g., Navy Nuclear/EM/ET/MM, Navy GSM, USAF mechanical/electrical).
Experience with maintenance management tools such as Computerized Maintenance Management Systems (CMMS) or similar
Experience with or exposure to mechanical, electrical, and fire life safety systems
Physical ability to perform tasks that require sitting, standing, bending, stooping, pushing, pulling, and lifting up to 75 lbs.
Capability to work in varying temperature environments (60°F to 110°F) and follow OSHA work-rest cycles
Flexibility to work varied shifts, 12-hour day or graveyard shifts, with a readiness for overtime as decided by business needs
4+ years of related experience in a mission critical environment
Ability to analyze complex failure scenarios, understand detailed one-line diagrams and piping and instrumentation diagrams, and interpret cascading failure risks
Understanding of safety regulations and standard processes in data center environments
Competency in Apple operating systems or common software applications
Ability to execute standard operating procedures (SOPs), emergency operating procedures (EOPs), and triage high-priority alarms under pressure
Excellent written and verbal communication skills
Experience and skills necessary to apply programs and process used to assess and react to high priority alarms while actively mitigating risk when required
Demonstrated ability to manage multiple tasks and prioritize effectively in a dynamic setting
Planning, analytical, organization and problem solving skills
Basic knowledge of NFPA 70E, NFPA 70B, OSHA Hazardous Energy Control program requirements

Responsibilities

Ensure the performance of critical infrastructure monitoring systems.
Own all activities in critical spaces, respond to alarms, lead incident management, and uphold Apple maintenance standards.
Manage and monitor all controls and monitoring systems — including Electrical Power Monitoring Systems, Building Management Systems, Fire/Life Safety, Generator Systems, and Facility Networks — and manipulate control systems as required based on maintenance activities and direction from onsite supervision.
Identify critical events and lead the incident management process, running Emergency Operating Procedures until relieved by management, and escalating issues per the current escalation policy.
Maintain and update logs and reports ensuring accuracy and compliance with applicable standards.
Perform or ensure completion of daily rounds and readings, verify health of building monitoring systems, and employ data-driven analysis to identify and address infrastructure issues.
Manage all FOC communications and disseminate information to relevant stakeholders during normal operations and incidents.
Implement Change Requests for planned facilities work, open incident tickets for break/fix activities, and update work orders with vendor time and notes in the maintenance management system.
Provide updates during turnover meetings on outstanding issues, conduct or participate in daily staff meetings, and ensure the FOC is staffed and maintained at all times.
Collaborate with facilities peers, management, and external vendors while maintaining comprehensive documentation of system changes and site health.
Coordinate with vendors, contractors, and service providers — ensuring accurate check-in/check-out, evaluating vendor performance, and escalating concerns to management as needed.