Network Operations Tier I Analyst

Peraton•Ashburn, VA

5d•Hybrid

About The Position

Peraton is seeking a Network Operations Tier I Analyst to join their team supporting Customs and Border Protection (CBP). This role is part of the Network Management, Operations, and Maintenance for all CBP Network infrastructure. The position is hybrid and based in either Ashburn, VA, Springfield, VA, or Orlando, FL, requiring candidates to reside near one of these locations. The shift is 6:00 PM to 6:00 AM, with a 3 days on, 4 days off rotation, including rotating Wednesdays. The Network Operations Center (NOC) operates 24/7/365, and the candidate will be a member of a team working one of these shifts. The Tier 1 technicians are part of the NOC Team that collectively work to operate and maintain the Network to meet performance and stability requirements, allowing the customer to meet business needs.

Requirements

Bachelors degree or a High School diploma and 4 years of experience.
Must be a U.S. Citizen
Must have the ability to obtain and maintain a CBP Public Trust, which may take up to 12 months or longer to complete.
Experience routing and switching/Firewall (FW)/load balancing
Working understanding of the OSI model Layers 1-3
Working knowledge of TCP/IP and the functions of network technologies.
Relevant service desk/phone support experience
Must be able to work shift work (2-4 days on site depending on customer direction)
Knowledge of Cisco Switches and Routers
Operational knowledge of Cisco ASA Firewalls
Operational knowledge of F5 Load Balancer devices
Operational knowledge of Network Monitoring tools
Use of ServiceNow ticketing application in a NOC environment.
Candidate must demonstrate understanding of Incident, Change, Problem and Request management practices

Nice To Haves

Cisco Routing and Switching CCNA Routing and Switching
Riverbed, Netcool, SPLUNK, network monitoring tools

Responsibilities

Initial triage of enterprise events and incidents with the goal of quickly resolving the issue or escalating to NOC Tier 2 support.
Includes both customer telephone support as well as electronically submitted requests.
Provides polite and friendly customer service.
Monitoring network services and responding to events and alarms.
Supporting the incident management process, including defining the impact, properly escalating, and resolving incidents.
Documents incident status and solutions in incident database tools.
Support service and change requests for a highly critical and dynamic WAN/LAN/MAN environment.