Analyst, Network Operations Center

The Guitar Center Company•Phoenix, AZ

1d•$25 - $40•Hybrid

About The Position

We are seeking a highly skilled Network Operations Center Analyst to join our team. The Network Operations Center Analyst will play a crucial role in monitoring, analyzing, and maintaining the performance and efficiency of our operational systems. This individual will work closely with various departments to ensure seamless operations, identify potential issues, and implement solutions to optimize performance.

Requirements

Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve technical issues
Excellent communication skills and the ability to collaborate effectively with diverse teams
Experience with ITSM and monitoring platforms such as ServiceNow, Datadog, or SolarWinds
Familiarity with the ITIL framework and hands-on experience with incident management processes

Nice To Haves

Relevant certifications such as CompTIA A+, Security+, or ITIL Foundation

Responsibilities

Monitor operational systems, networks, and applications to ensure optimal availability, performance, and security
Respond promptly to alerts, incidents, and service requests, following established procedures and protocols
Assess, contain, and escalate environmental emergencies involving fire suppression, power systems, AC units, and UPS battery backups
Collaborate with cross-functional teams to troubleshoot and resolve technical issues affecting operations
Document incidents, actions taken, and resolutions to maintain accurate records for analysis and future reference
Contribute to the development and implementation of proactive measures to prevent system failures and enhance reliability
Receive, stage, and assist in the installation of network, compute, and storage equipment
Stay current with industry trends, best practices, and emerging technologies related to operational management
Analyze operational data and metrics to identify trends, patterns, and potential risks to efficiency