Network Operations Tier I Analyst

Peraton•Orlando, FL

2d•$51,000 - $82,000•Hybrid

About The Position

Peraton is seeking a Network Operations Tier I Analyst to join their team to support Customs and Border Protection (CBP). This role is responsible for Network Management, Operations, and Maintenance for all CBP Network infrastructure. The position is hybrid and based in either Ashburn, VA, Springfield, VA or Orlando, FL. Candidates must reside near one of these locations. The shift is TBD but requires flexibility for all shifts. The Tier 1 Analyst is the first tier of NOC support, responsible for initial triage of enterprise events and incidents with the goal of quickly resolving the issue or escalating to NOC Tier 2 support. This includes customer telephone support and electronically submitted requests. The role involves monitoring network services, responding to events and alarms, supporting the incident management process, documenting incident status and solutions, and supporting service and change requests for a critical WAN/LAN/MAN environment. The NOC operates 24/7/365, and the candidate will be part of a team working one of these shifts.

Requirements

Bachelors degree; or an Associates degree and 2 years of experience; or a High School diploma/equivalent and 4 years of experience.
Must be a U.S. Citizen with the ability to pass CBP Public Trust background investigation.
Experience routing and switching/Firewall (FW)/load balancing.
Working understanding of the OSI model Layers 1-3.
Working knowledge of TCP/IP and the functions of network technologies.
Relevant service desk/phone support experience.
Must be able to work shift work (2-4 days on site depending on customer direction).
Knowledge of Cisco Switches and Routers.
Operational knowledge of Cisco ASA Firewalls.
Operational knowledge of F5 Load Balancer devices.
Operational knowledge of Network Monitoring tools.
Use of ServiceNow ticketing application in a NOC environment.
Candidate must demonstrate understanding of Incident, Change, Problem and Request management practices.

Nice To Haves

Active DHS CBP Public Trust, or an active Top Secret, Top Secret/SCI, or higher U.S. Government security clearance.
Cisco Certified Network Associate (CCNA) or equivalent networking certification.
Experience with Cisco routing and switching technologies in an enterprise environment.
Experience using network monitoring and performance management tools such as Riverbed, IBM Netcool, Splunk, SolarWinds, or similar platforms.
Knowledge of ITIL processes, including incident, problem, and change management.

Responsibilities

Initial triage of enterprise events and incidents with the goal of quickly resolving the issue or escalating to NOC Tier 2 support.
Provides polite and friendly customer service.
Monitoring network services and responding to events and alarms.
Supporting the incident management process, including defining the impact, properly escalating, and resolving incidents.
Documents incident status and solutions in incident database tools.
Support service and change requests for a highly critical and dynamic WAN/LAN/MAN environment.
Operate and maintain the Network to meet performance and stability requirements.